Mar 25, 2020

Essential Service Click & Collect Hubs

We are fully open and delighted to welcome our customers into our branches. Our opening times are 7am – 8pm Monday – Friday, 7am – 7pm Saturday and 9am to 4pm Sunday.

Our speedy 5 min Click and Collect service remains one of the safest ways to buy from us and minimises your time in store. Place your order at toolstation.com 7 days a week, and travel to store once your collection confirmation is received by email or text message.

Don’t forget your mobile number – Please ensure that your mobile number is added so that we can text you when your order is ready to collect.

Refund and Exchange Policy

  • Social distancing guidelines now allow physical returns in branch to fully recommence, therefore the 30 day money back guarantee will now resume.
  • This does not affect customer statutory rights, including if the goods are faulty or defective
  • PPE products including Gloves, Masks and Respirators and Ear protection ranges are non-returnable at this time. We apologise for any inconvenience this may cause.

Deliveries

  • FREE Next Business Day delivery is available for orders over £25 tto home and site is available for orders placed before 6pm Mon-Thurs and before 6pm Sunday
  • Saturday and Sunday delivery is available for orders placed before 6pm on Friday for Saturday Delivery and 4pm Saturday for Sunday delivery, see here for details
  • Pre-12 delivery service is now available. Place your order before 6pm Mon – Fri for next business day delivery by 12pm. Orders placed after 6pm Friday and before 6pm Sunday will be delivered by 12pm Monday. UK mainland only
  • Once your order has been dispatched you will receive an invoice email with the courier details and your tracking number
  • Alternatively go to MyAccount, click on your Order History, click on the TRACK icon to link through to the carrier website and the tracking details for your delivery
  • Delivery direct from suppliers is available and specific delivery times will be displayed on the product page
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