Promotions Terms and Conditions
All you need to know about our current promotions, competitions and offers.
Macmillan x BPC Spot The Ball Promotion: Terms & Conditions
1. Entry to this Prize Draw is free; no purchase is necessary. The donation is a suggested amount only, and is not required to enter the Prize Draw. 100% of all donations received will be given to Macmillan Cancer Support registered charity in England & Wales (261017), Scotland (SC039907), and the Isle of Man (604). Also operating in Northern Ireland.
2. To enter, speak to a member of staff from 16/09/2024 to 29/09/2024 and select your chosen square for a chance to win a Football. If a square has already been taken you must select another.
3. A Toolstation Customer Number is required to enter into this free prize draw and you must allow us to contact you via phone. Entrants must be aged 18 or over at the date of entry. There is a limit of 1 entry per person. One winner per store. No cash alternative.
4. The prize winner will be the entrant who has chosen the correct square. The prize winner will be chosen on 30/09/2024. In the instance where the correct square has not been found, all entries will go into a draw and a winner will be selected at random. Each winner will be contacted by a Toolstation representative by phone within 14 days. The football will be ready for collection at each winner's local store.
5. By entering you give us permission to publish or make available the information on each winner’s Surname and County.
6. The promoter is Toolstation Limited of Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG
Bank Holiday Extra Savings Deals: Terms & Conditions
1. Bank Holiday Extra Savings Deals valid at Toolstation UK in store, online and via the app.
2. Bank Holiday Extra Savings Deals valid on selected lines only.
3. Subject to availability in store and online, whilst stocks last.
4. Discount valid in conjunction with:
- 5% off Toolstation Club members/Trade Account holders.
- 5% off in Toolstation stores for Travis Perkins app users.
- Toolstation vouchers received as part of previous. promotions (provided are within validity period and are bound by the individual voucher terms and conditions).
- Affiliate offers (provided are within validity period and are bound by the individual affiliate terms and conditions).
5. Toolstation reserves the right to extend or withdraw the offer at any given time without notice.
6. All Bank Holiday Extra Savings Deals purchased are bound by Toolstation UK Terms Of Business found on toolstation.com/terms-of-business.
7. Bank Holiday Extra Savings Deals starts 19th August 2024 and ends 1st September 2024 (inclusive).
Bank Holiday Smart Deals: Terms & Conditions
1. Bank Holiday Smart deals valid at Toolstation UK in store, online and via the app.
2. Bank Holiday Smart deals valid on selected lines only.
3. Subject to availability in store and online, whilst stocks last.
4. Discount valid in conjunction with:
- 5% off Toolstation Club members/Trade Account holders.
- 5% off in Toolstation stores for Travis Perkins app users.
- Toolstation vouchers received as part of previous promotions (provided are within validity period and are bound by the individual voucher terms and conditions).
- Affiliate offers (provided are within validity period and are bound by the individual affiliate terms and conditions).
5. Toolstation reserves the right to extend or withdraw the offer at any given time without notice.
6. All Smart bank holiday lines purchased are bound by Toolstation UK Terms Of Business found on toolstation.com/terms-of-business.
7. Smart Deals end date varies by product, see product numbers below and the relating end date:
8. Deals ending on 30th August 2024:
- 69211
- 73310
- 21055
- 66513
- 48921
- 19755
- 50293
- 65013
- 37994
- 94926
- 15748
- 64206
- 89791
- 81580
- 41267
- 51974
- 98389
- 40415
- 31477
9. Deals ending 27th August 2024:
- 49845
- 15410
Half Price Sale - Up to 50% Off: Terms and Conditions
1. Sale valid at Toolstation UK in store, online and via the app.
2. Sale valid on selected lines only.
3. Sale lines may vary in store and online.
4. Subject to availability in store and online, whilst stocks last.
5. Discount valid in conjunction with:
- 5% off Toolstation Club members/Trade Account holders.
- 5% off in Toolstation stores for Travis Perkins app users.
- Toolstation vouchers received as part of previous promotions (provided are within validity period and are bound by the individual voucher terms and conditions).
- Affiliate offers (provided are within validity period and are bound by the individual affiliate terms and conditions).
6. Toolstation reserves the right to extend or withdraw the offer at any given time without notice.
7. All sale lines purchased are bound by Toolstation UK Terms Of Business.
8. Sale starts 5th August 2024 and ends 1st September 2024 (inclusive).
Black & Decker POWERCONNECT Redemption: Terms & Conditions
1. To be eligible to claim one of 2000 units of the BLACK+DECKER BL2018-XJ 18V 2.0Ah Lithium Ion Battery (“Redemption Product 1”), or one of 2000 units of the BCHV001B-XJ BLACK+DECKER 18V Bare Unit dustbuster® Hand Vacuum (“Redemption Product 2”), or one of 1000 units of the BDCH188N-XJ 18V Bare Unit Hammer Drill (“Redemption Product 3”) available under this redemption promotion (the “Promotion”), Participants must purchase as new (and not second hand) any BLACK+DECKER 18V POWERCONNECT™ power tool kit sold with at least one battery and charger (excluding bare units; specific products only as detailed in Paragraph 14 below) (each a “Qualifying Product”) in one transaction on one receipt (“Qualifying Purchase”) on or between 05.08.2024 and 27.10.2024 (the “Qualifying Period”), from a Qualifying Retailer and, Participants must submit their Claim to the Promoter, before 23:59:59 on 03.11.2024 (“Claim Deadline”), in accordance with the these terms and conditions, including the Claim Process described below. All capitalised terms are defined below.
2. Participants may request their preferred Redemption Product at the point of entry. The limited number of 2000 units of Redemption Product 1, 2000 units of Redemption Product 2, and 1000 units of Redemption Product 3 will be allocated to the first 5000 Valid Claims (defined below) according to the participants preference. If the limited number of any Redemption Product is reached, the participant will be allocated, at random, either one of the alternative Redemption Products.
3. Participants must be aged 18 or over and be a resident in the UK or the Republic of Ireland (excluding Isle of Man and Channel Islands), except for employees and immediate family members (defined as parents, siblings, children & spouse regardless of where they live) of the Promoter, its affiliated companies, their agents and anyone else associated with the Promoter in connection with the Promotion (the “Participants”).
4. Qualifying Products must be purchased from a retailer in the UK or Republic of Ireland, except for the Excluded Retailers (defined below) and, where the Qualifying Products have been supplied to such retailers by the Promoter or Promoter’s authorised distributors in the UK or Republic of Ireland (please check with your retailer for further information to avoid disappointment) (a “Qualifying Retailer”).
5. Purchases of Qualifying Products from sellers on eBay (selling products as new or otherwise) and third-party sellers on Amazon (ie not Amazon EU Sarl) whether fulfilled by Amazon or not (the “Excluded Retailers”) are not eligible for this Promotion. Claim Process
6. To make a claim, Participants must complete the online registration form available at www.blackanddecker.co.uk and www.blackanddecker.ie (as applicable), and complete the online claim form for this Promotion (including name, address including postcode, email address and contact telephone number and Qualifying Product details) and, upload a copy (JPG, JPEG, PNG and PDF are all acceptable) of their purchase receipt for the Qualifying Purchase (which must include both the date of purchase, model number of the Qualifying Product(s) purchased (“Claim”).
7. Promoter will check the validity of Claims on a first come first served basis, until the earlier of: a) reaching the maximum number of Valid Claims; and, b) the Claim Deadline. A valid claim is one which complies with these terms and conditions (“Valid Claim”).
8. Following Participant’s submission of their Claim on or before the Claim Deadline, Promoter will email Participants to confirm the next steps of the claim process, including whether or not Participant has a Valid Claim and/or is eligible to receive the Redemption Product (“Confirmation Email”). Promoter will not process any Claim received after the Claim Deadline nor contact the Participant in respect of such Claims.
9. Those Participants the Promoter confirms as eligible to receive the Redemption Product, should allow 30 days from the date their Claim was submitted, to receive the Redemption Product. Where the Promoter is unable to meet this deadline Participants will be informed of the timeframe within which the Redemption Product is expected to be received (“Revised Date”); if the Redemption Product has not been received by the later of the Revised Date and 30 days from the date of the Confirmation Email, Participants are invited to contact the Promoter within 5 days of such date, by email at blackanddecker@be2b.co.uk. Regrettably, claims pursued after this time will not be accepted.
10. Participants who are unable to upload the supporting documentation with their Claim should email the Promoter at blackanddecker@be2b.co.uk on or before the Claim Deadline.
11. Qualifying Purchases purchased outside of the Qualifying Period will be deemed invalid.
12. Claims received after the Claim Deadline will be deemed invalid.
13. Participants must keep the Qualifying Product for a period of at least 28 days from the date of purchase. If the Qualifying Product is returned within this period, the Promoter will be entitled to claim back the Redemption Product.
14. The ONLY Qualifying Products are – BCASK81D-GB, BCASK891D-GB, BCBL200L-GB, BCD001C1-GB, BCD003C2KGB, BCD383D1XC-GB, BCD383D1XK-GB, BCD700BAST-GB, BCD700K104A-GB, BCD700S1KA-GB, BCD700S1K-GB, BCD700S2AFC-GB, BCD700S2KA-GB, BCD700S2K-GB, BCD700S32-GB, BCD700SA37-GB, BCD900D1K-GB, BCG6L8D13- GB, BCG720D13-GB, BCHV001C1-GB, BCK25S2S-GB, BCKSB06-GB, BCMW33182L2-GB, BCPC18D1-GB, BCPP18D1-GB, BCSS18D1-GB, BCST918D1-GB, BCSTR918D1-GB, BDCCS18C1-GB, BDCDS18-GB, BDCIM18C1-GB, BDCJS18C13-GB, BDCOS18D1K-GB, BDCR18C1-GB, BDCROS18-GB, BETL1820L-GB, BHFEA18D1-GB, BHFEB520D1-GB, BHFEV182C-GB, BHFEV182CP-GB, GKC1000L-GB, GKC1820L20-GB, GKC1825L20-GB, GPC1820L20-GB, GTC1843L20-GB, GTC18452PCGB, GTC1845L20-BMGB, GTC1845L20-GB, GWC1820PC-BMGB, GWC1820PC-GB, KFBCD701D1K-GB, ST1823-BMGB, ST1823-GB, STC1820PC-GB. Any other derivatives including bare units will not be accepted.
15. The Promoter reserves the right to substitute the Redemption Product with another product of similar value in the event the Redemption Product is not available. The Redemption Product is non-exchangeable, non-transferable, and is not redeemable for cash or other products.
16. Only one Claim per Participant and one claim per Qualifying Purchase and one claim per household is permitted. ONLY the first Valid Claim in respect of a household will be eligible under this Promotion.
17. The Promoter reserves the right to verify the eligibility of all Claims to protect itself against fraudulent, invalid or repetitive claims including, without limitation, to require the Participant to prove that it did not return the Qualifying Product purchased within the period of 30 days from the date of delivery.
18. Claims for returned Qualifying Products, Claims or entries in bad faith or fraudulent Claims or entries will be invalidated.
19. The Promoter will not be held responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents or delays the Participant from or otherwise obstructs the Participant to submit a Claim under the Promotion. Claims made by fax, telephone or email, will not be accepted. Illegible incomplete or altered claim forms will be deemed void, as will claim forms not completed in accordance with these terms and conditions.
20. The Promoter will process personal information in accordance with the Promoter's Privacy Policy available at https://www.stanleyblackanddecker.com/privacy-policy. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending a request via this link: https://www.stanleyblackanddecker.com/data-privacy-policy-inquiry-form.
21.The Promoter will have no liability for any delay in informing Participants that they are eligible to receive the Redemption Product and/or the delivery of the Redemption Product.
22. All taxes incurred as a result of the Redemption Product offered in this Promotion are the sole responsibility of the applicable Participant.
23. These terms and conditions are final and non-negotiable.
24. Promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Promotion with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of the Promoter is final in all matters and no correspondence will be entered into.
25. Except in the case of death or personal injury arising from its negligence and so far as is permitted by law the Promoter and its affiliated companies and agents accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by Participants as a result of making a claim under the Promotion, accepting the Redemption Product or from any postponement or cancellation of the Promotion.
26. This Promotion and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales and both Participants and Promoter irrevocably agree to submit to the exclusive jurisdiction of the English Courts.
27. Promoter: Stanley Black and Decker UK Limited of 270, Bath Road, Slough, Berkshire SL1 4DX, England, United Kingdom.
Free Gift When You Buy Any Stanley FatMax V20 Product: Terms & Conditions
1. Get a FREE gift when you buy ANY STANLEY FATMAX V20 product (includes kitted and bare units).
2. Purchase between 01/07/2024 and 18/08/2024.
3. Claim online at www.stanleytools.co.uk by completing the promotion claim form by 01/09/2024.
4. Participants that need help submitting their claim should email stanleyredemption@sbdinc.com by 17:00 on 01/09/24.
5. Open to UK (England, Scotland, Wales & Northern Ireland) and ROI.
6. Participants must be aged 18 and over at the time of entering a claim.
7. All participants must provide proof of purchase - one receipt per person, per household only.
8. Please reference T&Cs for full list of Qualifying Products – there is no spend threshold for this campaign.
9. Each claim will be reviewed and fulfilled by a fulfilment partner, MLP. Only Valid Claims will receive a link to play the Stanley game to reveal their free gift. Invalid claims will be notified by email.
10. There are a total of 2000 free gifts (Redemption Products) available to redeem on a first come, first served basis for valid claims.
-
1500 x Impact Driver Bit Sets - STA88554-XJ
-
300 x V20 4.0Ah batteries - SFMCB204-XJ
-
100 x V20 Brushless Combi Drills - SFMCD715D1K-GB
-
100 x V20 Brushless Blowers - SFMCBL7M1-GB
11. Redemption Products are non-exchangeable, non-transferable, and is not redeemable for cash or other products. Promoter reserves the right to substitute the Redemption Product with another product of similar value in the event the Redemption Product is not available.
12. Participants should allow up to 35 days from the acceptance of the valid claim to receive their Redemption Product.
12 Months' FreeCharge When You Buy a Hive EV Charger: Terms & Conditions
We (British Gas & Hive) care about privacy and we protect your personal data. Please read our Privacy Notices, to understand how we collect and use your personal data and your data protection rights. Our Privacy Notices do not form part of the contract between you and us. You can find the Privacy Notice for British Gas at britishgas.co.uk/privacy and the Hive privacy policy at hivehome.com/privacy. Please bear in mind that our Privacy Notice covers our products and services which are available in the market. If you have any questions relating to privacy considerations about this product, please contact us. You can contact Centrica’s data protection officer by writing to The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. You can also contact our data protection officer at privacy@centrica.com.
HIVE EV - FREECHARGE TERMS AND CONDITIONS
Please read this document carefully as it sets out the terms of activating FreeCharge. By activating the FreeCharge mode within the Hive app, you accept these terms.
Definitions
By “we”, “us” or “our”, we mean British Gas Trading Limited (registered number 03078711) trading as British Gas, except in relation to the provision of the Hive app and Hive services, where “we”, “us” or “ours” means Centrica Hive Limited (registered number 05782908) trading as Hive. Both Companies have registered offices at Millstream, Maidenhead Road, Windsor, SL4 5GD.
charge point – a Hive-enabled single-socket charge point unit used to charge a plug-in electric vehicle (EV) at your home
credit – a discount that we will apply to your electricity bill to reduce the cost payable for electricity consumed by your charge point in FreeCharge mode to zero
Hive app – the mobile app made available by Hive which you use to manage EV charging through your charge point
home – the building, including any attached garage or conservatory where you live or a home you own, where the charge point is installed
FreeCharge mode – mode activated in the Hive app in which we remotely schedule, at our discretion, when your charge point charges an EV to reach its maximum battery level by the ‘Ready by’ time you set. In this mode electricity consumed by your charge point is at no cost to you
About FreeCharge
FreeCharge is a product that enables you to charge your EV(s) from an eligible charge point at no cost to you for 12 months from the date of activation, subject to a ‘fair usage’ cap and usage conditions set out below.
What does FreeCharge involve?
By activating FreeCharge in the Hive app, you agree to use the FreeCharge mode to allow us to remotely manage and schedule EV charging through your charge point at our discretion. Based on your charging preference we may adjust the charging schedule to a time when local or national electricity system demand is lower, typically overnight. Electricity consumed by your charge point in this mode is at no cost to you and will be shown as a credit on your electricity bill, monthly in arrears, calculated based on your tariff price per kWh rate(s).
Eligibility for FreeCharge
We have complete discretion over which charge points we enable to use FreeCharge. Even if you meet the eligibility criteria for FreeCharge, this does not necessarily mean your charge point will be permitted to use it.
If we accept your charge point onto FreeCharge but later discover that your charge point or home are not suitable, or you are not using FreeCharge in the manner we would expect for a typical domestic EV user, we may remove your access to FreeCharge. We will let you know in advance via your registered email address if this is the case.
We reserve the right at any time to amend any eligibility criteria or product usage conditions, or to withdraw the FreeCharge product at our discretion. In order to be eligible for FreeCharge the following conditions must be met:
• You install a Hive-enabled Alfen Eve Single S-Line or EO Mini Pro 3 that has been ordered from the Hive website or one of Hive’s retail partners, and activate the FreeCharge mode within the Hive app, on or after Thursday 19th October 2023
• Orders of charge points may be subject to stock availability. FreeCharge will be made available up to a limit of 5,000 eligible charge points
• You activate the FreeCharge mode within six months of ordering the charge point
• You install the charge point at your home and you live in the home as your primary residence. British Gas or one of its approved partners can complete the installation, however this is not a requirement for eligibility
• You have sufficient mobile network connectivity at the location of your installed charge point to successfully connect the charge point to the Hive network via the in-built SIM card and maintain that connection without interruption. The in-built SIM card can connect to multiple UK mobile networks (Vodafone, EE, O2). Unfortunately, we can’t guarantee that the mobile network connectivity will be adequate for you to qualify for the product. FreeCharge and features in the Hive app require an active mobile connection to your charge point and may not function properly if this connection is inactive or intermittent. While offline, your charge point will log FreeCharge sessions completed and once back online your Hive app should update to show these as fully discounted sessions; however we can’t guarantee reimbursement will be successful in all cases.
• British Gas supplies electricity to the home through a smart meter working in credit mode, and the electricity account holder agrees to us collecting half hourly meter readings from the smart meter
• Your British Gas electricity account information in the Hive app – such as tariff type and unit rate – is up to date. You can update this information in the settings of the Hive app if you change your British Gas tariff once FreeCharge has been activated. We may disable FreeCharge if we find this information is inaccurate
• Your home has a functioning “always-on” broadband internet connection to transfer smart meter data
• You have an active Hive account and download the Hive app
• You are aged 18 or over
Usage Conditions of FreeCharge
• FreeCharge will be available for 12 months (1 calendar year) from the date of activating it in the Hive app
• You will only receive credit to cover the cost of the electricity consumed by your charge point in FreeCharge mode
- You are able to ‘Override’ the FreeCharge mode to begin charging immediately once the charge point is connected to an EV, e.g. if your EV requires an urgent charge in-day. However, you will receive no credit on your electricity bill for electricity consumed during that ‘Override’ charge session. The charge point will automatically return to FreeCharge mode once the ‘Override’ session completes
- You are able to switch to another schedule mode in the Hive app to charge (e.g. to ‘Eco’, ‘Custom’ or ‘No schedule’ mode). However, you will receive no credit on your electricity bill for electricity consumed in any schedule mode other than FreeCharge
• You will only receive credit on your electricity bills to cover, in aggregate, up to a maximum of 2,290kWh of electricity consumed by the charge point in FreeCharge mode – our ‘fair usage’ cap. Once the cap is reached, FreeCharge will no longer be available and you will automatically be switched over to the SmartCharge mode, which you can change if you choose to via the Hive app
- This maximum consumption in FreeCharge mode is approximately equivalent to 8,000 miles transferred to EV(s) by the charge point, based on an assumed vehicle efficiency of 3.5 miles/kWh. Efficiency differs depending on multiple factors, such as vehicle model, driving conditions and vehicle configuration
- The ‘fair usage’ cap equating to approximately 8,000 annual miles is based on gov.uk National Travel Survey (NTS 0901), showing average UK driver annual mileage of 6,600 miles in 2022
• In FreeCharge mode and connected to an EV, the hours during which we decide that the charge point will charge the vehicle will vary depending on your tariff type:
- If you are a customer of a British Gas single-rate electricity tariff (e.g. the standard variable rate tariff which offers one rate throughout the day/night), the charge point may charge the vehicle at any time of day or night, but typically overnight
- If you are a customer of a British Gas two-rate electricity tariff (e.g. an EV tariff which offers one rate in day-time hours and a different rate in night-time hours), the charge point will only charge the vehicle during the night-time rate window
• In FreeCharge mode and connected to an EV, charging may not begin immediately, as we may adjust the charging schedule to begin at a time when local or national electricity system demand is lower, typically overnight
• We can’t guarantee that your EV’s battery will be fully charged from a single charging session in FreeCharge mode, as this will depend on the length of time the vehicle is connected, the battery level prior to connecting, and the time of day or night
Only electricity that has been used from the grid for FreeCharge charging will be eligible for a credit.
Customers who have solar PV and charge their EV using their solar energy will not be eligible to receive a credit.
This is a stand-alone product to the British Gas energy supply contract for your home. We won’t cover the cost of gas or electricity used at the home outside of the charge point. You (or the energy account holder if someone else than you) will remain responsible for these bills.
If you change your home’s British Gas electricity tariff to an alternative British Gas tariff, the baseline charges for your home electricity usage (including EV charging) will be those set out in your new British Gas electricity tariff. Your FreeCharge credit will subsequently be calculated based on your new tariff baseline charges.
If you switch to a different energy supplier, you will no longer be eligible for FreeCharge. If you switch part-way through the month, you will not receive any credit for FreeCharge charging for that month from the date that you switched.
If you switch off FreeCharge mode (e.g. by selecting another schedule mode or unpairing your Hive app from the charge point) but remain a British Gas electricity customer, you will receive credit for any FreeCharge charging up until the date you switched off the mode.
After 12 months of using FreeCharge, you will automatically be switched over to the SmartCharge mode, which you can change if you choose to via the Hive app.
No discount will apply to the standing charge applicable to your tariff. If you are entitled to any discount on any electricity you’ve used in FreeCharge mode, we will apply this as a credit to the British Gas electricity account for your home.
Any credit due to you will be calculated using the energy consumption data we receive from your charge point. If you believe the calculation of your credit is incorrect you can query this by phoning 03301000056.
If your circumstances change at any point during your usage of the product and you no longer meet the conditions above, we can remove you from the product. You agree to let us know of any such change by email.
Use of your data in connection with FreeCharge
To enable you to use Hive EV FreeCharge your data will be shared between British Gas, Hive and Centrica Energy Marketing Limited (08807923), this includes email address, Hive Charging ID, electricity rates, electricity MPAN, electricity consumption data for EV use and general use, EV battery capacity and efficiency. This is to allow you to access charging services at no cost to you.
To increase the value we are able to generate from managing your charging and enabling you to charge at no cost, we'll sometimes participate in grid balancing events with District Network Operators (DNOs) and National Grid. This includes sharing consumption pattern data with them as well as your Meter Point Administration Number (MPAN).
You will be able to change your data sharing preferences at any time by phoning 03301000056.
However, if you do change your preferences to a status where we are no longer able to access your data, you will no longer be able to use FreeCharge and will stop receiving credit.
We take handling your data very seriously and will only use and share your data as outlined in these Terms and our privacy policy.
You also understand and agree that for the purposes of providing you the product we can:
• remotely connect to your Hive app, charge point and smart meter and collect data from them
• collect half hourly consumption data from your electric smart meter, and for this purpose, your continued participation on the product shall be taken as an indication of your consent for us to set your meter reads to half hourly and consent to our collection of this half hourly consumption data
• use the data collected for the purposes of improving the product
We may also share anonymised data from product usage with selected third parties for research and development purposes, including the Department of Business, Energy and Industrial Strategy (BEIS), National Grid, Ofgem and Distribution Network Operators in your local area. This data will be anonymised and aggregated, and we will never share any data which could personally identify you or your household.
General terms
Updating products
We may update the software in your charge point without telling you first. We may also update the Hive app, and we may require you to install an updated version of it. Any updates will be aimed at improving the performance of the charge point and the app. We won’t be responsible if an upgrade affects how your products work if this is caused by your own equipment – such as your smartphone or broadband – not supporting the upgrade.
Routine maintenance of products
The Hive website, app and services provided through these may be temporarily unavailable if we carry out routine or emergency maintenance. We’ll try to inform you in advance, but it may not always be possible to do so.
What we are not responsible for
We won’t, under any circumstances, be responsible for:
• Any financial loss or damage, such as loss of profit, income, business, contracts or goodwill
• Any loss which we or you would not have reasonably expected when we made this contract with you. That applies even if we, or anyone acting on our behalf, didn’t follow these terms
We are not responsible for any costs, loss or damage that you or anyone else suffers as a result of:
• your vehicle not being sufficiently charged for your intended use
• you not getting the appropriate permissions from the homeowner or energy account holder to use the product
• you or anyone else not using the Hive app or your charge point in line with our instructions, including any user and installation guides
• problems caused by your or anyone else’s smartphone, computer, internet browser or internet connection
• you or anyone else exceeding the permitted data limit on your or their broadband or mobile data packages
• unauthorised use of your charge point, for example if your smartphone or log-in details are lost or stolen. We advise you to keep your log-in details secret and to use PIN protection on your smartphone to prevent unauthorised use of your system. If you believe that someone has gained unauthorised access to your system, you can report this to us on our service number and we will do what we can to help you reset your log-in details
• you, or anyone else, hacking into, tampering with, decompiling or reverse-engineering or in any other way interfering with any products in the system or altering the radio frequency allocations of your system controls. These exclusions don’t affect your statutory rights under the Consumer Rights Act 2015 and any laws that replace it.
UK law
The product is bound by the laws of whichever country your home is in – England and Wales, or Scotland.
Keeping us up to date
It’s your responsibility to keep us informed of up-to-date contact details including telephone number, address and email.
Complaints
If you have a complaint about the product, please call 03301000056. We take any complaint seriously and we’ll do our best to resolve the issue right away.
New Store £10 off £50 Promotion: Terms & Conditions
1. This offer is valid for 3 weeks from the new store opening date.
2. Purchase necessary.
3. Minimum spend of £50 applies.
4. Only one use per customer.
5. No cash alternative.
6. This offer is not redeemable by phone or on orders delivered to site or home.
7. Promotional codes differ and will be quoted clearly on each marketing channel; social media, email and postcard. Only one code can be redeemed and it must be used at point of purchase at the new store or at checkout when placing a Click & Collect order to the new store.
Bazaarvoice Incentive: Terms & Conditions
1. No purchase necessary, entry is free to all customers registering an account with Toolstation and providing an email address.
2. Promoter – Toolstation, Express Park, Bridgwater, TA6 4RN.
3. All newly registered customers from the first to the last day of the month who provide a valid email address will be entered into the draw. Entries can be made in store, online or by phone. Only 1 entry per person is valid.
4. Customers do not need to opt-in to receiving marketing communications by email in order to qualify for the draw. Customers can manage their preferences at any time at toolstation.com or in store.
5. The monthly draw will close on the last day of each month; any subsequent registrations then go into next month’s draw.
6. The winner will be notified by email by Toolstation within one month of the closing date. If the winner does not claim the gift card within 12 months of issue, the gift card will automatically expire. No responsibility will be taken for lost or unreceived emails.
7. One winner will be picked monthly at random to receive a £100 gift card code. The gift card is available to redeem online at toolstation.com and in store. Minimum spend applies and must be spent in one transaction.
8. The prizes will be sent to the winner from Toolstation.
9. Promotion is open to UK residents over 18, excluding employees of Toolstation and their families.
10. Gift cards are non-transferable and no cash alternatives will be offered.
11. The winner's details will be available from the promoter.
12. The winner agrees to participate in publicity resulting from the promotion without the need for additional compensation.
13. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
14. The Promoter reserves the right to cancel, suspend, modify or terminate the giveaway and to vary these terms and conditions without prior notice at any time.
15. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
16. The promoter’s decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.
17. By entering this prize draw, an entrant is indicating his/her agreement to be bound by these terms and conditions.
18. The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
19. This promotion is in no way sponsored, endorsed or administered by, or associated with, Google, Facebook, Twitter or any other Social Network. You are providing your information to Toolstation Ltd and not to any other party.
20. The information provided will be used in conjunction with the following Privacy Policy.
Social Media Competitions: Terms & Conditions
1. No purchase necessary, entry is free.
2. Promoter – Toolstation, Express Park, Bridgwater, TA6 4RN.
3. Entries should be made on the designated Toolstation social media page. Only 1 entry per person per household is valid, unless otherwise stated.
4. Entries constitute entering the competition as stated on the social media post. This will typically consist of liking, sharing and/or commenting on the post, as instructed.
5. Closing date for entries will be made clear on the competition post.
6. The winner(s) will be notified by direct message within 10 working days of the competition closing date, unless otherwise stated.
7. The winner(s) will be selected at random, or judged by the Toolstation Marketing team if images or comments are entered.
8. The winner(s) will need to provide their name, address, and email address via direct message to Toolstation.
9. The winner(s) details will be shared with the manufacturer of the prize when the despatch of the prize is being managed by the manufacturer. The winner(s) will be notified that their details will be shared as and when this happens.
10. If the winner(s) haven’t replied within 24 hours of the message sent by the Promoter announcing they have won the prize, Toolstation maintains the right to award the prize to another participant.
11. When the competition states a choice of prize up to a certain amount, the winner will need to select products that are available for delivery on the website at the time of winning.
12. Despatch of prize(s) will vary, depending on manufacturer. If the winner has not received their prize within 3 weeks of being contacted by Toolstation, please get back in touch with Toolstation via the social media page hosting the competition. Some items may take longer to despatch due to the availability or delivery requirements. This will be communicated when arranging delivery of the prize.
13. Prizes and quantity of prizes available in the competition will be clearly stated on the social media post.
14. Competition is open to UK residents over 18, excluding employees of Toolstation and their families.
15. Employees of Toolstation & their families are permitted to enter, but are unable to win the competition.
16. Prizes can only be dispatched to a UK postal address, are non- transferable, and no cash alternatives will be offered.
17. The winner(s) agrees to participate in publicity resulting from the promotion without the need for additional compensation.
18. The Promoter reserves the right to cancel, suspend, modify or terminate the competition and to vary these terms and conditions without prior notice at any time.
19. If there are questions regarding the competition, please contact the Toolstation Customer Care team via our Contact Us page.
20. Winners’ details will not always be shared on social media. If details of the winners are required, please write to: Toolstation Social Media Competitions, Marketing Team, Toolstation Head Office, Express Park, Bridgwater TA6 4RN with an SAE and which competition you would like to know more details of.
App Offers: Terms and Conditions
5% Off in Toolstation Stores for Travis Perkins App Users
1. Offer is non-transferable.
2. Available to redeem in Toolstation stores only.
3. Applicable to Travis Perkins app users only, QR code must be displayed at checkout.
4. One redemption per customer, per transaction.
5. Can be used on full price and reduced products. Cannot be used in conjunction with any affiliate offers such as cashback or other incentives, including Trade Account 5% discount.
6. Maximum discount £100.
7. There is no cash alternative.
8. Travis Perkins and/or Toolstation reserve the right to withdraw this promotion at any time.
Toolstation Club
Toolstation Club: Terms and Conditions
These Toolstation Club Terms describe the Toolstation Club loyalty program operating in the United Kingdom.
Both New Members and Existing Members shall be “Members” for the purposes of these Terms and Conditions. New Members become Members when they have completed the registration process to join the Membership and been accepted as Members by us. Your Membership can only be registered in the name of an individual and an individual may only register one Membership.
By becoming a member of the Toolstation Club loyalty program operating in the UK, you are entering into a binding agreement with Toolstation Uk in respect of your use of, and participation in, the loyalty program. If you do not agree to all of the Toolstation Club terms, you must not use the loyalty program.
Rewards
Discount. Please note that the 5% discount can take up to two working days from successful completion of the sign up process to apply. On becoming a member you will receive a 5% discount on all transactions for a minimum of one calendar month from the day the 5% discount is added to your account.
The 5% discount will continue to be available for an additional calendar month for members who meet the spend criteria of £75 in the previous calendar month. For example, members who have spent £75 with Toolstation either in-store, online or through the Toolstation app (or a combination) in the month of March, will continue to receive their 5% discount for the month of April. The £75 spend criteria is the total spend requirement after your current 5% discount has been applied.
Members who do not meet the qualifying spend criteria will lose their 5% discount but will still be eligible for the additional benefits of joining the Toolstation Club and can still regain their discount for the following months by meeting the spend criteria the month before.
Additional benefits. On becoming a member you will be eligible for additional benefits that will be communicated on a regular basis and managed by our third party partner The Marketing Lounge Partnership. Please find associated Terms and Conditions at the following link https://rewards.toolstation.com/terms-and-conditions
Exclusions. The 5% Toolstation Club discount can be used on full price and reduced products. It cannot be used when purchasing Toolstation Gift cards and in conjunction with any affiliate offers or incentives. The ability for the discount to be used in conjunction with further adhoc promotions will be at the discretion of Toolstation and will be included in the terms and conditions of the individual promotion.
Employees of Travis Perkins Group PLC, its subsidiaries or related companies including Toolstation, are not eligible for any benefits of Toolstation club membership.
Communications
By becoming a member of the Toolstation Club, you agree to receive communications about the Toolstation Club and any associated benefits, rewards or competitions strictly related to the Toolstation Club.
Becoming a member does not affect your current preferences for Toolstation marketing communications unrelated to the Toolstation Club. If you have opted-out of Toolstation marketing communications you will receive only communications about the Toolstation Club. Likewise, If you are currently opted-in to receive other Toolstation marketing communications but decide to opt-out, you will continue to receive communications related to the Toolstation club only for the duration of your membership.
Additionally, by becoming a member of the Toolstation Club you agree to receive communications from our third party partner, The Marketing Lounge Partnership, about Toolstation Club benefits, rewards and competitions managed by them only. Should you wish to opt-out of these, you will need to do so separately following the instructions provided in said communications.
Should you cancel your membership you will cease to receive any communications about the Toolstation Club, please allow up to 7 working days for this to take effect.
Cancellation of my membership
You can cancel your membership at any time via the club section in your account. Upon cancellation, you will stop receiving communications, discounts and benefits within 48 hours.
Updates to these Terms and Conditions
Toolstation may modify and update these Terms at any time and at its sole discretion. If Toolstation makes changes to the Terms, we will notify you by any reasonable means such as by posting the new terms in the Toolstation app or at https://www.toolstation.com/promotions-terms-and-conditions. Any changes will become effective immediately upon posting the revisions and you are solely responsible for remaining knowledgeable about and in compliance with these Terms at all times. If you do not agree to any changed terms, then you must immediately stop using the Toolstation Club loyalty program and request that Toolstation cancel your Toolstation Club membership account (see cancellation of my membership above).
Shop, Save, Score Stamp Card: Terms & Conditions
1. The Stamp Card promotion is only open to eligible Toolstation Club members. Members are bound by these terms and conditions and any other requirements set out in the communication material relating to this promotion.
2. The Stamp Card promotion is not open to any employees or agents of any agencies or suppliers or their families or any other person officially connected with the promotion.
3. All members who participate in the Stamp Card promotion must be a resident in the UK and aged 18 or over.
4. To be eligible to obtain a stamp, the Toolstation club member must have hit the £50 (Inc VAT) minimum spend threshold, in one transaction per day either online, in store, via the Toolstation app or contact centre between 00.01am on 10th June and 23:59pm on 4th August (“Promotional Period”).
5. Only one stamp can be earned per member per day when they hit the £50 (Inc VAT) minimum spend threshold.
6. A stamp will be issued in one transaction per £50 (Inc Vat) or more at Toolstation i.e. a £100 transaction will not account for 2 stamps.
7. Members must make sure the correct Toolstation account details are being used when placing an order. Stamps cannot be transferred across different Toolstation accounts.
8. Members must collect ten stamps in total on their Stamp Card to qualify to choose one of the gifts as outlined in point 12.
9. Only one stamp card can be completed per member. On this basis, only one choice of gift will be issued per member.
10. Members can view the status of their Stamp Card via the Toolstation App.
11. If a member hits the required eligibility, they will receive an email informing them that they’ve collected a stamp. Once a member receives ten stamps, they will be sent a How to Claim email within 10 working days which will allow them to choose their gift.
Gifts will consist of the following:
- Night away for two (online gift)
- Road Angel Halo Start 1080p dash cam (offline gift)
- £100 Toolstation voucher (offline gift) - limit now reached.
12. The gift will be subject to such terms and conditions as may be imposed by MLP or the venue. The gifts are subject to availability.
13. There are only 250 x £100 Toolstation Vouchers available so once claims reach this amount, this gift option will no longer be available to claim. Please note: limit on vouchers has now been reached.
14. The offline gifts will be issued to the postal address provided when claiming their gift within 30 days.
15. The online gifts will be issued to the members email address within 21 days where they can access their gift via a reveal page. This reveal page will include instructions on how to redeem the gift and the exact expiry date linked to the gift, which refers to the date the gift needs to be used by (“Gift Expiry Date”).
16. Members will have 60 days from the date their gift email is sent to keep accessing the reveal page (“60-day Access Period”). The 60-day Access Period does not refer to the date you need to use your gift by, it is simply a period of time you will have, to keep accessing your gift details page on the Website.
17. Each gift is subject to its own Terms & Conditions (including specific use expiry dates) from the provider/retailer of each gift. Members are responsible for complying with such Terms & Conditions (including any specific use expiry dates). Gift specific Terms & Conditions can also be found on the website page where a member receives their gift. Alternatively, members should contact the provider/retailer of the relevant gift to find out any specific T&Cs which may apply to the gift. All e-code gifts will only be delivered by online redemption and not by any other means.
18. We reserve the right to decline any members claim which we believe to be inappropriate, fraudulent, or based on misconduct.
19. The gifts are non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
20. The decisions of the promoter (Toolstation) are final, and no correspondence will be entered into.
21. By taking part in the Stamp Card promotion, all participants consent to us collecting, storing and using their personal data submitted, for the purposes of this promotion.
22. The Promoter (Toolstation) and MLP may use personal details submitted by members for the purposes of administering the Stamp Card promotion. MLP will manage the data processing on behalf of Toolstation insofar as required for the fulfilment of the Stamp Card promotion and fulfilment of gifts. To the extent that MLP process personal data submitted by members, this will be processed in accordance with their Privacy Notice, found here: https://mlp.agency/privacy/.
23. The promoter (Toolstation) and Operator does not accept responsibility for members eligible stamps that are lost, damaged, or delayed. For example, because of network, system development, computer or telecommunications failures, or fault of any kind - including any hardware, programming code, databases or software used in the promotion.
24. This promotion is being run by The Marketing Lounge Partnership (a company incorporated in England and Wales with registered number 6467245, whose registered office is at The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire, WA4 4PG, the “Operator”), on behalf of Toolstation.
25. These Terms and Conditions shall be governed by the laws of England & Wales and the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Stamp Card promotion except that (i) residents of Scotland may also bring proceedings in Scottish Courts.
PROMOTER: TOOLSTATION LTD, LODGE WAY HOUSE, LODGE WAY, HARLESTONE ROAD, NORTHAMPTON, NN5 7UG.
Rise and Save: Terms & Conditions
1. Toolstation Club Members and Trade Account customers will receive 10% off any Toolstation purchase between 7am-9am, Monday to Friday. Please note: the 10% Rise and Save discount can take up to two working days from successful completion of the sign-up process to apply.
2. Toolstation Rise & Save promotion will be valid between Monday 2nd September 2024 - Friday 27th September 2024.
3. The Rise & Save promotion will have a £100 max discount per transaction.
4. The Rise and Save promotion is not valid in conjunction with the 5% off Toolstation Club, Trade Account 5%, or staff discount, or any affiliate offers.
5. Can be used with full price and reduced products and in conjunction with other product promotions.
6. The Rise and Save Offer valid in store only.
7. Offer is only valid for Toolstation Club members and Trade Account holders only.
8. There is no cash alternative.
9. Toolstation reserves the right to withdraw this offer at any time.
10. No minimum spend.
11. The following stores will have the Rise & Save promotion running between 6am-9am, Monday to Friday:
- Barking
- Catford
- Croydon Broad Green
- Edmonton
- Park Royal
- Ruislip
- Staples Corner
- Sutton
Grand Grundfos Giveaways: Terms & Conditions
1. Entrants are bound by these terms and conditions and any other requirements set out in the material relating to this promotion at the time they are entered into the prize draw.
2. All customers who are entered into the prize draw must be resident in the UK and aged 18 or over.
3. The prize draw is not open to any employees or agents of any agencies or event suppliers or their families or agents or any other person officially connected with the prize draw.
4. The prize draw is only open to existing Toolstation club members who have purchased a Grundfos product. If a customer spends over £100 (inc VAT) on a Grundfos product between 00:01am on 2nd September 2024 and 23:59pm on 29th September 2024 inclusive (“Promotional Period”), they will be automatically entered into the prize draw.
5. Customers are limited to one entry per day provided they meet the qualifying criteria.
6. The maximum number of entries per club member is 28 between 00.01am on 2nd September 2024 and 23:59pm on 29th September 2024 (“Promotional Period”).
7. Customers will have the option to opt out of the Prize Draw by following the ‘Opt Out’ link within the ‘Entered’ email, sent when the customer is initially entered into the prize draw.
8. The draw will take place on 1st October 2024.
9. Customer must opt out of the prize draw by 23.59pm on the 30th September 2024.
10. The Prize will consist of the following prizes:
- 10 x Luxury Night Away for Two (Inc Breakfast)
- 1 x Nintendo Switch OLED
- 1 x 4k TV (Fulfilled via a monetary value eCode from Argos which will be 2 x £500 eCodes).
11. In addition to the above prizes, the first 150 transactions for any Grundfos product (there is no transactional value requirement) will be sent a gift of Greggs Breakfast Roll Deal eCode by email.
12. There are 150 x Greggs Breakfast Roll Deal eCode available and once depleted, there are no further codes available. These will be issued on a first come first serve basis.
13. There is a maximum of one transaction per day to receive a gift of Greggs Breakfast Roll Deal eCode until all codes have been issued. Customers that make one transaction per day will receive a Greggs eCode if there are codes available. Customers who make multiple transactions in one day won’t qualify to receive more than one Greggs eCode.
14. When codes are gone and customers are making further transactions, they will receive an email advising that there are no further Greggs codes available.
15. Entry to the draw will be confirmed within 48 hours of the order being completed.
16. The Prize will be subject to such terms and conditions as may be imposed by MLP. The Prizes are subject to availability.
17. The offline prizes will require a postal address to be submitted within 14 days of it being requested. After this time, if an address has not been submitted, the winner will be deemed as void, and no prize will be issued.
18. The online prizes will be issued to the email address associated with your Toolstation account within 14 days of prize being drawn.
19. The 12 prizes shall be randomly selected by MLP using computer technology that ensures that there is no bias to any entrant. The methodology and details of how the draw has been carried out is available on request.
20. Winners can expect to receive their prize(s) within 14 days of the prize draw date.
21. The Promoter (Toolstation) reserves the right to vary the prizes without prior notice to an alternative prize of equal or greater value. No cash alternative shall be available.
22. The Promoter (Toolstation) reserves the right to refuse to award the prize to anyone in breach of these terms and conditions.
23. Entrants agree that the Promoter (Toolstation) may rely on such details as are provided by entrants when entering the draw. The Promoter (Toolstation) accepts no liability or responsibility for loss of any kind arising out of or in connection with the submission of incorrect personal details by entrants to the draw.
24. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent, or based on misconduct.
25. The prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
26. If an experiential prize is won, then the terms and conditions for each venue will be applicable at the time of booking. The Promoter (Toolstation) accepts no liability or responsibility for loss of any kind arising out of or in connection with the submission of incorrect personal details by entrants to the prize draw.
27. The decisions of the promoter (Toolstation) are final, and no correspondence will be entered into.
28. By taking part in this prize draw, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
29. The participants' information will be stored for 6 months from when the participant enters their details for the purpose of this promotion.
30. The Promoter (Toolstation) and MLP may use personal details submitted by entrants when entering the draw for the purposes of administering the draw. MLP will manage the data processing on behalf of Toolstation insofar as required for the fulfilment of the draw and provision of the Prize. To the extent that MLP processes personal data submitted by entrants, this will be processed in accordance with their Privacy Notice, found here.
31. In the event of unforeseen circumstances making the administration of the prize draw impossible or impractical, the Promoter reserves the right to cancel the draw. In the event of such cancellation entrants shall be notified within 7 days of cancellation. The Promoter shall not be liable for any loss whatsoever because of cancellation of the draw.
32. The promoter (Toolstation) and Operator does not accept responsibility for entries that are lost, damaged, or delayed. For example, because of network, system development, computer or telecommunications failures, or fault of any kind - including any hardware, programming code, databases or software used in the promotion.
33. The prize draw winner(s) will be contacted if the winner(s) of this promotion will be published for permission purposes.
34. This promotion is being run by The Marketing Lounge Partnership (a company incorporated in England and Wales with registered number 6467245, whose registered office is at The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire, WA4 4PG, the “Operator”), on behalf of Toolstation.
35. These Terms and Conditions shall be governed by the laws of England & Wales and the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Promotion except that (i) residents of Scotland may also bring proceedings in Scottish Courts.
PROMOTER: TOOLSTATION LTD, LODGE WAY HOUSE, LODGE WAY, HARLESTONE ROAD, NORTHAMPTON, NN5 7UG
Stick With CT1 and Win a Dream Holiday: Terms & Conditions
1. Entrants are bound by these terms and conditions and any other requirements set out in the material relating to this promotion at the time they are entered into the prize draw.
2. All customers who are entered into the prize draw must be resident in the UK and aged 18 or over.
3. The prize draw is not open to any employees or agents of any agencies or event suppliers or their families or agents or any other person officially connected with the prize draw.
4. The prize draw is only open to existing Toolstation club members who have purchased a CT1 product. If a customer spends over £40 (inc VAT) on a CT1 product between 00:01am on 16th September 2024 and 23:59pm on 13th October 2024 inclusive (“Promotional Period”), they will be automatically entered into the prize draw.
5. Customers are limited to one entry per day provided they meet the qualifying criteria.
6. The maximum number of entries per club member is one entry per day for 28 days (max 28 entries) provided they meet the qualifying criteria between 00.01am on 16th September 2024 and 23:59pm on 13th October 2024 (“Promotional Period”).
7. Customers will have the option to opt out of the Prize Draw by following the ‘Opt Out’ link within the ‘Entered’ email, sent when the customer is initially entered into the prize draw.
8. The draw will take place on 15th October 2024.
9. Customer must opt out of the prize draw by 23.59pm on the 14th October 2024.
10. The Prize will consist of the following prizes:
- 5 X £1000 Lastminute.com holiday voucher (eCode) - 1 Lastminute.com voucher to be won per winner.
11. The Prize will be subject to such terms and conditions as may be imposed by MLP. The Prizes are subject to availability.
12. The online prizes will be issued to the email address associated with your Toolstation account via a reveal code link within 10 days of prize being drawn.
13. The customer must click the link within their email within 90 days to reveal their code. Once they have revealed their code, they will have 90 days to keep accessing it.
14. The 5 prizes shall be randomly selected by MLP using computer technology that ensures that there is no bias to any entrant. The methodology and details of how the draw has been carried out is available on request.
15. The Promoter (Toolstation) reserves the right to vary the prizes without prior notice to an alternative prize of equal or greater value. No cash alternative shall be available.
16. The Promoter (Toolstation) reserves the right to refuse to award the prize to anyone in breach of these terms and conditions.
17. Entrants agree that the Promoter (Toolstation) may rely on such details as are provided by entrants when entering the draw. The Promoter (Toolstation) accepts no liability or responsibility for loss of any kind arising out of or in connection with the submission of incorrect personal details by entrants to the draw.
18. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent, or based on misconduct.
19. The prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
20. The decisions of the promoter (Toolstation) are final, and no correspondence will be entered into.
21. By taking part in this prize draw, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
22. The Promoter (Toolstation) and MLP may use personal details submitted by entrants when entering the draw for the purposes of administering the draw. MLP will manage the data processing on behalf of Toolstation insofar as required for the fulfilment of the draw and provision of the Prize. To the extent that MLP process personal data submitted by entrants, this will be processed in accordance with their Privacy Notice, found here.
23. In the event of unforeseen circumstances making the administration of the prize draw impossible or impractical, the Promoter reserves the right to cancel the draw. In the event of such cancellation entrants shall be notified within 7 days of cancellation. The Promoter shall not be liable for any loss whatsoever because of cancellation of the draw.
24. The promoter (Toolstation) and Operator does not accept responsibility for entries that are lost, damaged, or delayed. For example, because of network, system development, computer or telecommunications failures, or fault of any kind - including any hardware, programming code, databases or software used in the promotion.
25. This promotion is being run by The Marketing Lounge Partnership (a company incorporated in England and Wales with registered number 6467245, whose registered office is at The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire, WA4 4PG, the “Operator”), on behalf of Toolstation.
These Terms and Conditions shall be governed by the laws of England & Wales and the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Promotion except that (i) residents of Scotland may also bring proceedings in Scottish Courts.
PROMOTER: TOOLSTATION LTD, LODGE WAY HOUSE, LODGE WAY, HARLESTONE ROAD, NORTHAMPTON, NN5 7UG