Contact Us

Want further information? There is lots of great information at the touch of a button below.

Visit your local branch – Find the closest to you via our Branch Locator where you can also “set branch” to check stock availability online.

Please be aware that we are temporarily experiencing difficulties delivering to our customers in some areas of the UK, as our carriers have been affected by the Covid-19 spike. Please visit the Delivery page to find out if your area is being affected.

You can also chat to one of our customer service team – just click on the Chat button or you can contact us using the quick form below.

Please see if we are able to assist you through any of the options below, which include frequently asked questions for each of these topics

My Account

My Order

Payment

Trade Credit

Contact Us

My enquiry is about

Full name *

E-mail *

Telephone *

Order number

Your message (Max. 2000 characters) *

* field is required

Telephone: 0330 333 3303
Opening hours: 7am to 8pm Monday-Friday / 7am to 7pm Saturday / 9am to 5pm Sunday

Service Promise

We want everything to be right and that you are happy. If something hasn’t quite gone to plan, let us know.

Our promise to you:

We welcome the chance to put things right
We promise to listen and to do our best to resolve with you
Our customer care team will look after you, with a named Care Executive assigned to liaise with you until it is resolved
We will acknowledge your concern immediately
We will investigate and aim to provide you with a full response within two working days. Where further investigation is required this may take a little longer and we will keep you updated throughout
What we learn from concerns shared with us will be reviewed for our future ways of working

Ways to contact: Call dedicated Care number: 0300 600 6061

Departments

Support & Services

Contact Us

Contact Us

Service Promise

Contact Us

Contact Us

Service Promise

Experiencing problems logging into your account?