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Contact Us

For the quickest way to get your questions answered, use our chat service below.

Please see the options below for answers to our frequently asked questions, or visit your local branch where they will be happy to assist with any of your queries.

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My Order
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If you do not require an immediate response, email us using the contact form below. We might take a day or two to answer your email.

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Chat to Us

For the fastest response, please use our 24/7 Webchat service. Simply click on the Chat icon at the bottom right corner of your screen to ask a question.

Telephone

Our Contact Centre is open Monday to Friday 8.30am to 6.30pm and on weekends and Bank Holidays from 9am to 5pm, telephone 0330 333 3303.

Please be aware that due to high demand of enquiries we are busier than usual.

Service Promise

We want everything to be right and that you are happy. If something hasn’t quite gone to plan, let us know.

Our promise to you:

  • We welcome the chance to put things right
  • We promise to listen and to do our best to resolve with you
  • Our customer care team will look after you, with a named Care Executive assigned to liaise with you until it is resolved
  • We will acknowledge your concern immediately
  • We will investigate and aim to provide you with a full response within two working days. Where further investigation is required this may take a little longer and we will keep you updated throughout
  • What we learn from concerns shared with us will be reviewed for our future ways of working

Toolstation Limited. Registered office: Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG. Registered in England.

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