Contact Us

Thank you for your continued patience and support during these unprecedented times. We are working incredibly hard to respond to customer queries with a small remote team who aim to respond within 7 days. Please note:

• – Our phone lines are currently closed
• – Please in the first instance use our FAQ’s page www.toolstation.com/content/faq
• – If your enquiry is about an order already placed, please be assured these will be dispatched and will arrive within 3 business days
• – If your order contains more than one item it may be split into two deliveries as we manage volume across our network
• – Due to limited numbers of colleagues working remotely and unprecedented demand we will only be responding to order related queries at info@toolstation.com

• – “Where’s my order” queries (over 3 working days)
• – Cancellations for Click & Collect orders
• – Returns Queries

We are currently not responding to queries relating to the following:

Requests for PPE, including face masks. We do not have any stock of these products and the remaining stock we had, much has been supplied directly to NHS

Requests to change or amend orders that have already been placed. Currently we are unable to amend or change orders, if you’ve missed something please place a separate order. Although we are currently unable to accept returns, we will be extending our returns guarantee

We are unable to provide recommendations for projects or jobs, or provide advice or guidance on which products to purchase

We are unable to provide you with information regarding our stock levels, this information is updated dynamically on our website

Please see if we are able to assist you through any of the options below, which include frequently asked questions for each of these topics

My Account

My Order

Payment

Credit Account

Click & Collect

Delivery

Returns

Check Branch Stock

Ways to Contact Us

Telephone

Our phone lines are currently closed. We are working hard to get them open again soon. In the meantime please visit our FAQ’s Page for more self help details.

Email

Please contact us by completing the form below, our teams are working as quickly as possible to respond to your enquiries and will aim to respond within 7 – 10 working days. In order to achieve this we only be responding to order related queries. Please read above for further information.

Branches

Visit one of our branches.

For more information on the opening times and locations of our branches please visit our Branch Locator web page.

To check branch stock click here

Contact Us

If you still require further assistance, please complete the form below, and one of our team will get back to you.