Contact Us

Want further information? There is lots of great information at the touch of a button below.

Visit your local branch – Find the closest to you via our Branch Locator where you can also “set branch” to check stock availability online.

You can also chat to one of our customer service team – just click on the Chat button or you can contact us using the quick form below.

Please see if we are able to assist you through any of the options below, which include frequently asked questions for each of these topics

My Account

My Order

Payment

Credit Account

Telephone: 0330 333 3303
Opening hours: 7am – 8pm Monday-Friday / 7am – 7pm Saturday / 9am – 5pm Sunday

We want everything to be right and that you are happy. If something hasn’t quite gone to plan, let us know.

Our promise to you:

We welcome the chance to put things right
We promise to listen and to do our best to resolve with you
Our customer care team will look after you, with a named Care Executive assigned to liaise with you until it is resolved
We will acknowledge your concern immediately
We will investigate and aim to provide you with a full response within two working days. Where further investigation is required this may take a little longer and we will keep you updated throughout
What we learn from concerns shared with us will be reviewed for our future ways of working

Ways to contact: Call dedicated Care number: 0300 600 6061: Email info@toolstation.com