Click & Collect Information

Everything you need to know about our Click & Collect service.

Click. Collect. Conquer.

Need something urgently? Our speedy Click & Collect service is the fastest way to buy from us. Place your orders online 24/7 – if an order for items in stock is placed during store opening hours, it’ll be ready to pick up in just 5 minutes. 


Our standard store opening hours are:


  • 7am to 8pm Monday to Friday
  • 7am to 6pm Saturday
  • 9am to 4pm Sunday


Check our Store Locator page to be sure your nearest store is open before you visit, and choose from 550+ stores nationwide – with Toolstation, you really can Click, Collect and Conquer.

Find Your Nearest Store
Click. Collect. Conquer.

How Does Click & Collect Work?

Step 01

Find your item and choose Collection. Remember to set your local store to instantly check stock levels – you can choose from 550+ stores nationwide. If the item is in stock, it’ll be ready in 5 minutes. If not, you can pick it up next business day.

Step 02

We’ll let you know by email as soon as your items are ready to collect, or with a simple text – so don’t forget to give us your mobile number. Add your number in My Account, and check My Preferences to make sure you’ve agreed to SMS order updates.

Step 03

Your items will be held in store for 14 days – if you’ve not collected them in that time, they’ll be put back into stock and you’ll be refunded automatically.

Step 04

Visit the store, and make sure you’ve got your order confirmation email or text with you – you'll need to quote your order number. If you’ve ordered an age-restricted item, you may also be asked to show ID.

Good To Know

Next Business Day Collection: If an item is eligible for Next Business Day Collection in store, the order must be placed by 7pm Monday to Thursday for collection the next day. Orders placed after 7pm on Thursday, and up to 5pm on Sunday, will be available for collection on Monday.


Items Over 30kg: For larger items over 30kg, please allow two business days. We’ll let you know when your order is ready to collect and hold your items for 14 days.

Frequently Asked Questions

How does Click & Collect work?

I placed an order for collection, but no longer want it

How long will a store hold my order for?

What happens if I don’t collect my order from store?

Are all items available for collection today?

When will my order be ready to collect?

What do I need to bring with me to the store?

What time is my local store open?

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