Help & Advice

If you have forgotten your password, please reset your password here, and enter the email address you registered with. You will then receive an email with a link for a new password.

Check your delivery label to ensure that all items listed in your delivery have arrived with you. Orders with multiple items may be split over a few deliveries. To check if the missing item is coming in a separate delivery, simply click the tracking link in your dispatch email or visit your Order History. Our updated tracking page will clearly show the status of all parcels in your order.

If you have received all of your parcels, but an item is still missing, please contact us with the order and product details so that we can investigate further.

If you have collected your order in store and some products are missing, please return to the store or contact us.

If you want to cancel the order for a full refund, please visit the store or Contact Us for your refund. Your items will be held at your selected Toolstation branch for 14 days, after which point, your order will be put back to stock and refunded automatically.

If nobody is available to sign for the delivery, our couriers will either leave a card or notify you via email. They may also attempt to leave it with a neighbour, or at a nearby Post Office. If this isn’t appropriate, they will attempt to redeliver the following day. Your card or email will detail what other delivery options are available to you.