Help & Advice | Toolstation

Popular Questions

  • I’ve forgotten my password.

    If you have forgotten your password, please reset your password here, and enter the email address you registered with. You will then receive an email with a link for a new password.

  • My order is missing an item.

    Check your delivery label to ensure that all items listed in your delivery have arrived with you. Orders with multiple items may be split over a few deliveries.

    If you want to track your delivery, please visit the Parcelforce website and enter your tracking number. This website will detail how many deliveries your order will arrive in.

    If you have received all of your parcels, but an item is still missing, please contact us with the order and product details so that we can investigate further.

    If you have collected your order in store and some products are missing, please return to the store or contact us

  • I placed an order for collection, but no longer want it.

    If you want to cancel the order for a full refund, please visit the store or Contact Us for your refund. Your items will be held at your selected Toolstation branch for 14 days, after which point, your order will be put back to stock and refunded automatically.

  • I’m not going to be in to receive my delivery.

    If no one is available to sign for the delivery, the courier will leave a “Sorry We Missed You” card and attempt to leave with a neighbour or a local Post Office. If this is not appropriate they will attempt to redeliver the following day. The “Sorry We Missed You” card will detail what other delivery options are available if this is not convenient.

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