28th February 2018
The Peterborough branch of Toolstation has been named runner-up branch of the year at the national retailer’s annual retail conference, out of its 300 branches across the UK.
Toolstation Peterborough was awarded the accolade following months of reviews and observations by senior retail management within the business. These were based on sales, performance and the consistently high scores and great comments it received from its customers in an independent customer experience survey.
Steve Parnell, branch manager at Toolstation Peterborough, was delighted to receive the award at the annual Toolstation retail conference, and gave credit to his team for developing great customer relationships.
“We’re really pleased to have achieved second place – the fact there are 300 across the UK means there’s plenty of competition for recognition!. The whole team at Peterborough are focused on keeping the customer at the centre of everything we do, from stock availability to customer service and experience. Alongside this, my job is to keep the team happy and ensure they have a good work/life balance, which I think is what any good manager should do.”
Tony Hayashi, regional manager for Toolstation, echoed these comments, saying:
“The key to Peterborough branch’s success is the stability of the team, with four of them having worked there since 2009, which is a real achievement within retail where staff turnover can be naturally high. Steve Parnell, the branch manager, does an excellent job of looking after his team by creating a great working environment and a culture where everyone helps each other, and this commitment and enthusiasm is demonstrated towards their customers every day.”
Toolstation Peterborough is located at Unit 2, Whitehead Drove, Fengate, Peterborough, PE1 5BN, which sits amongst other branches in the region including Kettering, Huntingdon, Wellingborough and Northampton. Toolstation recently opened its 300th branch in Eastleigh, Hampshire, and is the Which? Retailer of the Year. Its branch in Birkenhead was named winner in the Branch of the Year competition, with Peterborough named as runner-up.