Toolstation Trade Account benefits:
- No time wasted - the quickest way to order and pay.
- Better cash flow management - up to 60 days of interest-free credit.
- Easier admin - complete control of your account, online or via the app.
- Adding trusted employees - work in a larger team? Add them to your account and get on with your job.
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What is the Toolstation Trade Account?
The Toolstation Trade Account offers trade and business customers up to 60 days’ free credit. Buy now, pay later – it’s the simple way to get the tools and supplies you need from Toolstation, both online or at any of our stores nationwide.
Having a Trade Account helps you manage cash flow more efficiently. It gives you the benefit of flexible credit limits and simple online account management, all at your fingertips. You can have as many additional cardholders as you wish, allowing others to place orders on your behalf. Please note that acceptance for a Trade Account is subject to status and for business customers only.
How do I apply for a Toolstation Trade Account?
It’s easy! Visit our Toolstation Trade Account page and click ‘Apply now’. Make sure you’ve got the following details to hand before starting your application:
- Full company/proprietor details (including trading name and company registration number, where applicable)
- A copy of ID (valid driving licence or passport) and proof of address for the individual signing the application (proprietor/partner/director)
- A copy of your utility bill (gas, electricity, council tax) or the first page of your bank statement (dated within the last three months)
- Proof of trade ID (business invoice, headed letter, business card)
This helps to ensure your application is processed quickly, minimising any further delays in opening your account.
We’ll aim to process your application within 5 working days (in some cases, it may take longer). Please be aware, you may also receive a text message from our trusted partners LexisNexis or Ecospend, in case we need any additional information to process your application.
I can't activate my account password via the email link
Visit our Password Reset page and enter the email address used to create your Trade Account. When you’re setting up your new password, make sure it’s at least 8 characters long and contains uppercase and lowercase letters, a symbol and a number.
If you’re still having problems, call us on 0300 600 5001 and we’ll be happy to help.
How long will my Trade Account card take to arrive?
Once the application is successful, the main account holder’s card will arrive in approximately 8-10 working days. However, you can start using your Trade Account straight away on the website or app.
Why is my card not working in store?
If the store is unable to locate you by your card on their till system, it is likely that this has not yet been activated.
In order to activate your account, please visit our Password Reset page and follow the instructions using the email address that has been used for your Trade Account.
When you are setting up your new password, please ensure it contains uppercase and lowercase letters, a symbol and a number.
Once a password has been created, you should then be able to see the Trade Account options on your online account and make purchases in-store.
Where can I use my Trade Account?
Use your Trade Account to buy items on our website or app, as well as at any Toolstation store or by calling our Contact Centre on 0300 600 5001. The Toolstation Trade Account cannot be used with any other Travis Perkins Group businesses or retailers.
How do I use my Trade Account?
Online: Sign into your account via the website or app. Place your order and select ‘Trade Account’ as the payment method. You can order for delivery, or Click & Collect from your nearest store.
By phone: Call us on 0300 600 5001 and confirm your account details with the customer service representative, specifying that you’d like to use your Trade Account.
In store: You can use your Toolstation Trade Account card or call up your account’s QR code on your smartphone when buying your items.
By email: Need to email a purchase order to us? Send it to email@example.com – please make sure the person placing the order is the named purchaser on the account, and that your PO has the first line of address, postcode and account number.
Why can't I have the credit amount I've asked for?
Credit limits are offered based on the financial information available at the time of your application, and are regularly reviewed. You can request a credit limit review when your account has been active for three months. We’ll try to increase it once we see your trading history, and will authorise it depending on the results of a credit check.
Can I apply for a change to my credit limit?
How do I add additional cardholders to my account?
You can add additional cardholders via the ‘Manage Additional Cards’ tab after logging into your Trade Account. Any additional cardholders will need their own email address – the same email cannot be used more than once.
Additional cardholders can place orders and view their own purchases only. The main account holder will be able to view all financial information including invoices and statements.
When will my invoices be available?
You will receive a VAT invoice by email within 48 working hours of placing your order, and we’ll send you monthly statements so you know exactly how much is due and when. At this point, you can also view your invoices and statements using the payment portal in your online account.
What if I'm missing an invoice or statement, or require a copy?
You can find all your invoices and statements online by following the below instructions:
- Once you've logged into your account, visit 'My Account' and then go to 'Trade Account'
- Go to 'Payments/Direct Debit' and then select 'Payment Portal'. This will load a new page, where you'll find full details of all the open invoices on your Toolstation Trade Account
From here, you’ll be able to view, download and print invoices or statements as well as make any payments.
How do I make a payment?
It’s easy. Simply log into your account and use the ‘Make a Payment’ button on the website or app. You can also set up a monthly payment by visiting the ‘Direct Debit’ tab.
You can pay by BACS transfer, using the following bank details – sort code 60-24-37 and account number 40670422. BACS remittance advice notes should be emailed to firstname.lastname@example.org. Please quote your account number, company name, date of payment, value of payment, and full invoice numbers being paid. If possible, please supply it in a PDF format.
Payments to your balance cannot be accepted in any of our stores, or via our Contact Centre. Please log in to your account on the website or app to make a payment
Can I set up monthly Direct Debit payments?
Yes! Reduce all the payment admin tasks by setting up a monthly Direct Debit with Toolstation. Simply log into your account and visit the ‘Direct Debit’ tab to set it up.
Payments will be collected from your account on or around the 22nd of each month. The value of Direct Debit payments will be based on your due balance at the end of the month.
Please note that any Direct Debit mandates, and other payments made after the 15th of the month, may not be taken into account in your Direct Debit payment.
When do I have to make payments?
Payments are due at the end of each month, +30 days from invoice date. Invoices must be paid in full on the due date. Failure to do so may result in interest being charged to your account. For full terms and conditions, please see our Trade Account terms.
When I make a payment, how will you know which invoice I am paying?
If you’re paying by BACS or Easy Bank Transfer, please send your remittance details to email@example.com – make sure you include your company name and account number within the subject line. If you’re paying by credit or debit card on the Payment Portal, you can choose which invoices the payment relates to and we’ll allocate the payment against these.
Please don’t make payments that are rounded up or down, as they will be allocated to the oldest invoices. See the ‘What happens if I make a part payment on my account?’ FAQ for further details.
What happens if I make a part payment on my account?
We always try to match the payment to the correct invoices, but part payments could sit unallocated on your account while we try to do so. This is why it’s important you send us the remittance advice. The payment will still be taken into consideration when calculating your outstanding balance.
If I make a payment online, when will it appear in my account?
The payment will usually show on your account within 24 hours of you submitting it (please allow 48 hours for payments on weekends).
Why is my account on stop?
If you don’t make a payment by the invoice due date, your account may be put on stop - this helps us to ensure any overdue arrears are cleared before you can make further purchases. Please note that payments might take up to 48 working hours to be processed. If you think your account shouldn’t be on stop, please contact our Trade Account team by emailing firstname.lastname@example.org or calling 0300 600 5001.
Are my card details secure when making a payment?
Yes. We use a secure service offered by an accredited third party, which uses a dedicated secure system. Card details are verified by your bank before the payment is accepted, although you may be prompted to sign up to ‘Verified by Visa’ or ‘MasterCard secure code’ depending on your bank. If you’re concerned by the security of your details, or you’re having issues making a payment, please Contact Us for help.
Can I update my Trade Account details online?
Yes. Some details on your account can be updated, including contact details and address. Simply log into your account online to make the changes – you’ll need to visit the ‘My Account’ section once signed in.
How up-to-date are the account details on-screen?
The details shown on-screen in your account are the most up-to-date information we have, up to the end of the last banking day. Your current balance may not display purchases made in the last 48 hours. Payments made will only be applied once your bank confirms that funds have been taken from your account. This can take a little longer over weekends. Payments are usually applied overnight if made before 9pm (Monday to Saturday).
Can you fill in our New Supplier forms?
We’re unable to fill in or sign any third party supplier forms. As you’ve applied for a Toolstation Trade Account, it will be our Terms & Conditions which you and Toolstation would have to follow to avoid any conflict or misunderstanding.
We can provide a letterhead document with Toolstation business details including company registration number, VAT number and bank account details. Please email email@example.com if you would like this document to be sent to you. Alternatively, call us on 0300 600 5001.