When placing an order before 8pm (Sunday 4pm) using Express or Turbo delivery your order should reach you during the next business day (Mon-Fri). Express delivery will usually get to you on the next business day by 1800 (6pm) and our Turbo delivery usually gets to you on the next business day by 1200 (noon).
Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available and delivery can take several days. Saturday delivery is not available for remote areas.
Saturday Delivery: Orders selected for Saturday delivery and placed by 8pm Friday will be delivered the following day before 6pm.
Direct Ship: Please note that these products will be delivered directly from one of our suppliers and delivery times can vary. Each product will state the delivery time frame in the top right hand corner of the product page. Delivery times can vary between 2-5 days depending on the item and the supplier. Direct Ship items are not available for Saturday delivery.
Transport regulations mean that some products cannot be delivered to offshore locations. These products are flagged as “Unavailable offshore” under “Additional information”.
On the rare occasions items maybe out of stock when you order, as soon as they come back into stock we will despatch them immediately. The website indicates expected dates in these circumstances. For more information check our terms of business
Our Delivery Partners
We want to ensure that your order is delivered quickly and safely so we have given careful consideration to the carriers we use to fulfil them. Our chosen partners are Parcelforce, Tuffnells & Royal Mail.
Direct ship items will be delivered by the suppliers chosen carrier this will vary depending on the supplier that is processing your order. Delivery details will be confirmed to you by email or by phone.
Where can my order be delivered?
Your order can be delivered to any UK address and can be to the billing address or an alternative, except on your first order, which must be the same for security reasons. You can manage your address book in your My Account page. We are unable to deliver to the Republic of Ireland, BFPO or the Channel islands. Transport regulations mean that some products cannot be delivered to offshore locations; this will be clarified at the time of ordering.
What happens if I’m not in when you deliver?
If you, or the intended recipient, are not available, each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
What if my parcel is damaged?
In the unfortunate situation that your items are delivered damaged please call us on Freephone 0808 100 7211
or Mobile Friendly 0330 333 3303
with your order number ready and we’ll be happy to discuss your options.
Can I track my Order?
Go to My account, click on Order history from the right hand menu and your order status will be shown.
To track a parcel once it has been despatched, select the order from the Order history page to display a copy of the order invoice. The parcel carrier allocated to your delivery will be shown on the right hand side of the invoice next to the lorry icon. Click on the icon or the parcel carrier name to link through to their website and the tracking details for your delivery.