Help & Contact

Delivery

Covid-19 Update

  • Free Next Business Day delivery for orders over £25 to home and site is available for orders placed before 5pm
  • Saturday and Sunday delivery is now available for orders placed before 4pm on Friday for Saturday Delivery and 4pm Saturday for Sunday delivery
  • We have temporarily suspended our Pre-12pm delivery service
  • Once your order has been dispatched you will receive an invoice email with the courier details and your tracking number
  • Alternatively go to MyAccount, click on your Order History, click on the TRACK icon to link through to the carrier website and the tracking details for your delivery
  • If your order contains more than one item it may be split into two deliveries as we manage volume across our network
  • Due to carrier constraints it is not currently possible to deliver age restricted items. Please use our Click & Collect service for these products
  • Delivery direct from suppliers is now available and specific delivery times will be displayed on the product page
Order Value: Under £25 Over £25 but less than £75 £75 & Over
Next Business Day Delivery (Mon-Fri) usually before 6pm £5 Free Free
Pre-12 Delivery before 12 noon Next Business Day £10 £5 £5
Remote areas standard delivery (2-4 days) £5 Free Free
Saturday Delivery order by 4pm Friday £10 £5 Free
Sunday Delivery order by 4pm Saturday £10 £5 Free
*Free delivery when spending £25 or more on all items available for delivery

Delivery Information

When placing an order before 5pm using Next Business Day Delivery your order should reach you during the next business day (Mon-Fri). Next Business Day delivery will usually get to you on the next business day by 6pm and our Pre-12 delivery usually gets to you on the next business day by 12pm.

Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available and delivery can take several days. Saturday delivery is not available for remote areas.

Saturday & Sunday Delivery

Orders selected for Saturday delivery and placed by 4pm Friday will be delivered the following day before 6pm. Orders selected for Sunday delivery and placed by 4pm Saturday will be delivered the following day before 6pm.

Direct Ship

Please note that these products will be delivered directly from one of our suppliers and delivery times can vary. Each product will state the delivery time frame in the top right hand corner of the product page. Delivery times can vary depending on the item and the supplier. Direct Ship items are not available for Saturday delivery. To keep customers and colleagues safe our suppliers have implemented social distancing measures which may cause delays in your delivery.

Transport regulations mean that some products cannot be delivered to offshore locations. These products are flagged as “Unavailable offshore” under “Additional information”.

On the rare occasions items maybe out of stock when you order, as soon as they come back into stock we will despatch them immediately. The website indicates expected dates in these circumstances. For more information check our terms of business.

Our Delivery Partners

We want to ensure that your order is delivered quickly and safely so we have given careful consideration to the carriers we use to fulfil them. Our chosen partners are Parcelforce, Tuffnells & Royal Mail. Direct ship items will be delivered by the suppliers chosen carrier this will vary depending on the supplier that is processing your order. Delivery details will be confirmed to you by email or by phone.

Delivery FAQ’s

Where can my order be delivered?

Your order can be delivered to any UK address and can be to the billing address or an alternative, except on your first order, which must be the same for security reasons. You can manage your address book in your My Account page. We are unable to deliver to the Republic of Ireland, BFPO or the Channel islands. Transport regulations mean that some products cannot be delivered to offshore locations; this will be clarified at the time of ordering.

What happens if I’m not in when you deliver?

If you, or the intended recipient, are not available, each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

What if my parcel is damaged?

In the unfortunate situation that your items are delivered damaged please call us on Freephone 0808 100 7211 or Mobile Friendly 0330 333 3303 with your order number ready and we’ll be happy to discuss your options.

Can I track my Order?

Go to My account, click on Order history from the right hand menu and your order status will be shown. To track a parcel once it has been despatched, select the order from the Order history page to display a copy of the order invoice. The parcel carrier allocated to your delivery will be shown on the right hand side of the invoice next to the lorry icon. Click on the icon or the parcel carrier name to link through to their website and the tracking details for your delivery.
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