- Free Next Business Day delivery for orders over £25 to home and site is available for orders placed before 5pm
- Saturday and Sunday delivery is now available for orders placed before 4pm on Friday for Saturday Delivery and 4pm Saturday for Sunday delivery
- We have temporarily suspended our Pre-12pm delivery service
- Once your order has been dispatched you will receive an invoice email with the courier details and your tracking number
- Alternatively go to MyAccount, click on your Order History, click on the TRACK icon to link through to the carrier website and the tracking details for your delivery
- If your order contains more than one item it may be split into two deliveries as we manage volume across our network
- Due to carrier constraints it is not currently possible to deliver age restricted items. Please use our Click & Collect service for these products
- Delivery direct from suppliers is now available and specific delivery times will be displayed on the product page
|Order Value:||Under £25||Over £25 but less than £75||£75 & Over|
|Next Business Day Delivery (Mon-Fri) usually before 6pm||£5||Free||Free|
|Pre-12 Delivery before 12 noon Next Business Day||£10||£5||£5|
|Remote areas standard delivery (2-4 days)||£5||Free||Free|
|Saturday Delivery order by 4pm Friday||£10||£5||Free|
|Sunday Delivery order by 4pm Saturday||£10||£5||Free|
|*Free delivery when spending £25 or more on all items available for delivery|
Delivery InformationWhen placing an order before 5pm using Next Business Day Delivery your order should reach you during the next business day (Mon-Fri). Next Business Day delivery will usually get to you on the next business day by 6pm and our Pre-12 delivery usually gets to you on the next business day by 12pm.
Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available and delivery can take several days. Saturday delivery is not available for remote areas.
Saturday & Sunday DeliveryOrders selected for Saturday delivery and placed by 4pm Friday will be delivered the following day before 6pm. Orders selected for Sunday delivery and placed by 4pm Saturday will be delivered the following day before 6pm.
Direct ShipItems delivered direct from the supplier Lead times for these items are shown in our catalogue and on our website, next to the information specific to the items. Lead times are always advertised in working days (Monday to Friday) and depend on the supplier and the type of product. Items that are delivered direct from a supplier cannot be delivered at the weekend. If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly. If your order, from one supplier, contains items with differing lead times, please expect the longer lead time for delivery. We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier. Most of our suppliers can deliver to any UK address. However, this is not always possible. If the supplier cannot deliver to your postcode we will try to tell you beforehand. If suppliers can deliver to remote or offshore postcodes, delivery may take a little longer than the lead time advertised. If we believe your order may take longer, we will try to tell you beforehand. Please note, we cannot accept liability for losses arising from any delay. Items that come direct from a supplier will be delivered by the courier chosen by the supplier. Where possible, suppliers will update you with delivery information. This may be by email, phone call or text message. Items delivered direct from suppliers cannot be returned through a branch. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund. There is no charge for faulty items being collected. You will receive your refund within 14 days of your return being collected. Please note, you cannot return bespoke or made-to-measure items unless they are faulty. For more details, or to arrange a return, contact our Customer Service team. Email: firstname.lastname@example.org
Freephone: 0808 100 7211
Mobile friendly: 0330 333 3303
Transport regulations mean that some products cannot be delivered to offshore locations. These products are flagged as “Unavailable offshore” under “Additional information”.
On the rare occasions items maybe out of stock when you order, as soon as they come back into stock we will despatch them immediately. The website indicates expected dates in these circumstances. For more information check our terms of business.