When placing an order before 9pm Mon-Thur and before 5pm Sunday using Next Business Day Delivery your order should reach you by 6pm and our Pre-12 delivery usually gets to you on the next business day by 12pm.
Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available and delivery can take several days. Saturday delivery is not available for remote areas.
Items over 30kg
Items over 30kg can only be delivered from Monday to Friday. If ordered before 6pm, please allow up to two business days for delivery. Orders placed after 6pm Thursday will be delivered after the weekend.
Saturday & Sunday Delivery
Orders selected for Saturday delivery and placed by 6pm Friday should be delivered the following day before 6pm. Orders selected for Sunday delivery and placed by 4pm Saturday should be delivered the following day before 6pm.
Items delivered direct from the supplier
Lead times for these items are shown in our catalogue and on our website, next to the information specific to the items. Lead times are always advertised in working days (Monday to Friday) and depend on the supplier and the type of product. Items that are delivered direct from a supplier cannot be delivered at the weekend.
If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly. Items on your order will always be dispatched in accordance with the lead time advertised. Therefore, please allow for multiple deliveries if you order items with differing lead times.
We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier.
Most of our suppliers can deliver to any UK address. However, this is not always possible. If the supplier cannot deliver to your postcode we will try to tell you beforehand. If suppliers can deliver to remote or offshore postcodes, delivery may take a little longer than the lead time advertised. If we believe your order may take longer, we will try to tell you beforehand.
Please note, we cannot accept liability for losses arising from any delay. Items that come direct from a supplier will be delivered by the courier chosen by the supplier. Where possible, suppliers will update you with delivery information. This may be by email, phone call or text message.
Items delivered direct from suppliers cannot be returned through a store. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund.
There is no charge for faulty items being collected.
You will receive your refund within 14 days of your return being collected.
Please note, you cannot return bespoke or made-to-measure items unless they are faulty.
For more details, or to arrange a return, contact our Customer Service team.
Telephone: 0330 333 3303
Transport regulations mean that some products cannot be delivered to offshore locations. These products are flagged as “Unavailable offshore” under “Additional information”.
On the rare occasions items maybe out of stock when you order, as soon as they come back into stock we will despatch them immediately. The website indicates expected dates in these circumstances. For more information check our terms of business
Our Delivery Partners
We want to ensure that your order is delivered quickly and safely so we have given careful consideration to the carriers we use to fulfil them. Our chosen partners are Parcelforce, Evri, Tuffnells & Royal Mail.
Drop Ship items will be delivered by the suppliers chosen carrier this will vary depending on the supplier that is processing your order. Delivery details will be confirmed to you by email or by phone.
Where can my order be delivered?
Your order can be delivered to any UK address and can be to the billing address or an alternative. We are unable to deliver to the Republic of Ireland, BFPO or the Channel islands. Transport regulations mean that some products cannot be delivered to offshore locations; this will be clarified at the time of ordering. You can manage your address book in your My Account page.
What happens if I’m not in when you deliver?
If nobody is available to sign for the delivery, our couriers will either leave a card or notify you via email. They may also attempt to leave it with a neighbour, or at a nearby Post Office. If this isn’t appropriate, they will attempt to redeliver the following day. Your card or email will detail what other delivery options are available to you.
What if my parcel is damaged?
In the unfortunate situation that your items are delivered damaged please call us on 0330 333 3303
with your order number ready and we’ll be happy to discuss your options.
Can I track my order?
Once your order has been dispatched you will receive an invoice email with the courier details and your tracking number. Alternatively go to My account, click on Order history from the right hand menu and your order status will be shown.
To track a parcel once it has been dispatched, select the order from the Order history page to display a copy of the order invoice. The parcel carrier allocated to your delivery will be shown on the right hand side of the invoice next to the lorry icon.
Click on the icon or the parcel carrier name to link through to their website and the tracking details for your delivery.