Oct 23, 2020

COVID-19 Update – OPEN LATE TILL 8PM

We are fully open again and delighted to welcome our customers back into our branches. Our opening times are 7am – 8pm Monday – Friday, 7am – 7pm Saturday and Sunday 9-4pm.

Branches in Wales remain open
As an ‘essential retailer’ Toolstation remains open to customers in Wales during the two-week ‘firebreak’ lockdown from 6pm Friday 23 October 2020.

    For your safety
    Steps continue to be taken to ensure the safety of customers and colleagues visiting our stores including social distancing marking, hand sanitiser, screens on our counters and regular deep cleaning of stores. Please look out for information posters.

    Speedy collection
    Our speedy Click and Collect service remains one of the safest ways to buy from us and minimises your time in store. Place your order at toolstation.com and travel to store once your collection confirmation is received by email or text message.

We will be operating within government social distancing guidelines so you may notice a few changes but you will be able to shop with us in all of the following ways:

Click and Collect
This fully contactless service remains available 7 days a week, simply order online and collect from your chosen store within as little as 5 minutes.

Shop in our branches
You will now be able to enter our branches and shop at the counter. Wherever possible please select your product choices before entering our branches but we will have catalogues available should you need to make some last minute changes.

Payment
Whilst contactless card payment is preferred we are now fully able to take cash payments should you wish to use this method.

We look forward to seeing you soon and ask that all our customers adhere to the latest government guidelines around the wearing of face coverings when in our branches.

Click & Collect

  • Branches are now fully open and operating safely in line with government guidelines
  • Safe contactless collection is available 7 days a week at our branches
  • Our branches are open 7am-8pm Monday-Friday, 7am-7pm Saturday and 9-4pm Sunday
  • Keeping our colleagues and customers safe and well and respecting stringent social distancing requirements is our number one priority – 2 metre rule enforced
  • Please see our guide to click and collect below

image

image

  • Please ensure that your mobile number is added so that we can text you when your order is ready to collect

Home & Site Delivery

  • Free Next Business Day delivery for orders over £25 to home and site is available for orders placed before 6pm
  • Saturday and Sunday delivery is now available for orders placed before 4pm on Friday for Saturday Delivery and 4pm Saturday for Sunday delivery, see here for details
  • Pre-12 delivery service is now available. Place your order before 6pm Mon – Fri for next business day delivery by 12pm. Orders placed after 6pm Friday and before 5pm Sunday will be delivered by 12pm Monday. UK mainland
  • Once your order has been dispatched you will receive an invoice email with the courier details and your tracking number
  • Alternatively go to MyAccount, click on your Order History, click on the TRACK icon to link through to the carrier website and the tracking details for your delivery
  • Delivery direct from suppliers is now available and specific delivery times will be displayed on the product page

Customer Service Support

Thank you for your continued patience and support during these unprecedented times. We are working incredibly hard to respond to customer queries and aim to respond within 2 business days. Please note:

  • Please in the first instance use our FAQ’s page
  • If you need to contact us please use our Chat service or our contact us form on the contact us page
  • If your enquiry is about an order already placed, please be assured these will be dispatched in line with your chosen delivery option

Branch Openings

  • All branches are open 7am – 8pm Monday – Friday, 7am – 7pm Saturday and Sunday 9-4pm. Any exceptions to this will be listed below

Store Opening Hours Mon-Sat Opening Hours Sun
Bamber Bridge 7am – 5pm 9am – 4pm
Barking 6am – 6pm 10am – 4pm
Bicester 7am – 6pm 10am – 4pm
Borehamwood 7am – 6pm 10am – 4pm
Bournemouth 7am – 6pm 10am – 4pm
Chadwell Heath 7am – 6pm 10am – 4pm
Dumfries 7am – 6pm 10am – 4pm
Edmonton 7am – 6pm 10am – 4pm
Folkestone 7am – 6pm 10am – 4pm
Huntingdon 7am – 6pm 10am – 4pm
Newcastle Denton 7am – 6pm 10am – 4pm
Nuneaton 7am – 6pm 10am – 4pm
Oxford Botley 7am – 6pm 10am – 4pm
Slough 7am – 6pm 10am – 4pm
Stirchley 7am – 6pm 10am – 4pm
Taunton 7am – 6pm 10am – 4pm
Wimbledon 7am – 6pm 10am – 4pm

Refund and Exchange Policy

  • Social distancing guidelines now allow physical returns in branch to fully recommence, therefore the 30 day money back guarantee will now resume. Please note all orders placed on and after the 1st March 2020 will be eligible for a full refund extended until 17th September 2020 – see here for details
  • This does not affect customer statutory rights, including if the goods are faulty or defective
  • PPE products including Gloves, Masks and Respirators and Ear protection ranges are non-returnable at this time.
  • We’re sorry for any inconvenience this may cause

This site uses cookies to store information on your computer. Some of these cookies are essential to make the site work and others help us to improve services by giving us some insight into how the site is used. You can view our cookies policy here.

Hey, browse our site often?

ADD TO HOME SCREEN