We know that running a business isn’t easy, and that time is money. That’s why we created the Toolstation Trade Account, to give you more control of your cash flow, and more time to spend doing the profitable part of your job.
With a Toolstation Trade Account you’ll get a flexible credit limit with up to 60 days to pay. And the best bit? It’s so easy to apply that you could start using your new account in just a few days.
BETTER FOR YOUR BUSINESS
Apply today and your business could soon benefit from:
FLEXIBLE CREDIT LIMIT
Control your finances with a credit limit that suits the needs of your business
UP TO 60 DAYS TO PAY
Buy the tools and supplies now, pay later once you’ve been paid by the customer
ADDING TRUSTED EMPLOYEES
Work in a larger team? Add them to your account and get on with your job
ONLINE ACCOUNT MANAGEMENT
See your monthly statements, order history and make payments online
*Providing the correct details helps ensure that your application can be processed quickly and minimises potential delays completing your application.
About the Toolstation Trade Account
Q. What is the Trade Account?
The Toolstation Trade Account offers trade and business customers up to 60 days free credit to help with cash flow, flexible credit limits and online account management. It’s the simple way to buy the tools and supplies you
need from Toolstation online or at any of our nationwide stores, and pay later. Please note that acceptance for a Trade Account is subject to status and for business customers only. We can also provide access and cards for
your employees to make things easier for your business.
Q. How do I apply for a Toolstation Trade Account
It’s easy, go to toolstationcredit.co.uk and click ‘Apply now’. Please be sure to have the following details and electronic copies of the required documents ready to upload before starting your application:
Full company/proprietor details (including trading name and company registration number where applicable)
A copy of ID (valid driving license or passport) for the authorised individual signing the application (proprietor/partner/director). See terms for accepted signatories
A copy of your or bank statement dated within the last three months (business or personal)
A copy of a company invoice or letterhead (e.g. compliment slip, headed letter)
This will help ensure that your application can be processed quickly and will minimise any further delays completing your application. The application process can take from 2 to 5 business days.
Q. Where can I use my Trade Account card?
You can make payments using your Trade Account for orders online at toolstation.com, in any Toolstation store or by phoning the Toolstation Contact Centre on 0330 333 3303. The Toolstation Trade Account cannot be used
in any other Travis Perkins Group businesses or retailers.
Q. How do I use my Trade Account?
Using your Trade Account is simple. To use in store, either present your Toolstation Trade Account card or you can present the QR code for your Trade Account on your smartphone screen to one of our store colleagues
when paying for your order.
Q. When will my invoices become available?
You should receive an invoice by email within 48 hours of placing your order, and we’ll send you monthly statements so you know exactly what you’re spending.
Q. How up-to-date are the account details on-screen?
The details shown on-screen in your account are the most up-to-date information we have, up to the end of the last banking day. Your current balance may not display purchases and payments made in the last 48 hours. This can take a
little longer over weekends and bank holidays due to bank operating restrictions.
Q: Who should I contact if I have any questions regarding the Trade Account?
If you need help regarding your Trade Account please contact us on 0300 600 5001. You can also use the Live Chat or send an email to firstname.lastname@example.org.
Q. How do I add additional cardholders to my account?
You can add additional cardholders to your Trade Account, allowing other individuals approved by you, to make purchases from Toolstation on your account.
You can do so by accessing the Manage Additional Cards tab in your account page and clicking on “Add Account Holder”. You will be asked to provide the contact and address information of the new users.
Additional cardholders will be able to transact in branches and online using your Trade Account limit. For security purposes they will not be able to see your credit limit and will not have access to the Payment Portal.
Q. How do I remove additional cardholders from my account?
You can use this functionality if one of your employees has left the business, for example. To remove their access, click on Manage Additional Cards tab in your account page and click on the “Edit” button next to the Cardholder’s name.
You will then need to untick the “Active user” button and click “Done”. By following these steps the account will be removed straight away.
Q. What if I’m missing an invoice or statement, or require a copy?
You can download your invoices at toolstation.com via the ‘Order History’ tab. If you need a statement you will need to log in to the High Radius portal (our third party provider) by clicking on the “Payment Portal” button in the Trade
Account tab on our website.
Q. What’s the difference between the Toolstation Trade Account and the Toolstation Trade Credit Card powered by Barclaycard?
The Toolstation Trade Account is managed by Toolstation and gives you access to 60 days interest free credit on any purchases made exclusively in Toolstation.
The Toolstation Trade Credit Card, powered by Barclaycard is a Credit Card managed entirely by Barclaycard Commercial Cards and applications subject to Barclaycard approval process.
Q. Why can’t I have the credit amount that I’ve asked for?
Credit limits are offered based on the financial information available at the time of your application and are regularly reviewed. We will try and increase once we see your trading history and will authorise depending on the results
of the credit check
Q. Can I apply for a change to my credit limit?
Whilst credit limits are regularly reviewed any requests for a change to your current credit limit can only be submitted through the Trade Account pages online. We cannot process requests made via any other contact method such
as email or phone.
Q. When do I have to make payments?
Invoices are due and payable 30 days after the end of the month in which the goods were purchased. For instance, if the goods were received on July 15th, payment is due on 31st August.
Invoices must be paid in full on the due date. Failure to do so may result in interest being charged to your account. For full terms and conditions please see Trade Account terms.
Q. How do I make a payment?
Debit or Credit Card: Please access the Payment Portal at https://www.toolstation.com/account/trade-credit.
Bank transfer: Account name Toolstation Ltd, Sort code 60-24-37, Account number 40670422. Please quote your Toolstation Trade Account number (you can find it on your statements and invoices).
Payments to your balance cannot currently be accepted in any of our branches or through the Customer Contact Centre.
Q. How do I ensure that a payment made via Bank Transfer is allocated to specific invoices?
Payments will be allocated to your oldest transactions, unless you send us a remittance clearly quoting the invoice numbers and amounts included in your payment.
Please send your remittance details to email@example.com including your company name and Toolstation Trade Account number within the subject line. Please upload the remittance in a PDF format.
Q. What happens if I make a part payment on my account?
We always try to match the payment to the correct invoices, but part payments could sit unallocated on your account while we try to do so. This is why it’s important you send us the remittance advice. The payment will still be taken
into consideration when calculating your outstanding balance.
Q. If I make a payment online, when will it appear in my account?
The payment will usually show on your account within 48 hours of you submitting it (this can take a little longer over weekends and bank holidays).
About this website
Q. Are my card details secure when making a payment?
Yes. We use a secure service offered by an accredited third party, which uses a dedicated secure system. Card details are verified by your bank before the payment is accepted, although you may be prompted to sign up to ‘Verified by
Visa’ or ‘MasterCard secure code’ depending on your bank.
If you are concerned by the security of your details, or you are having issues making a payment, please visit toolstation.com/contact
Q. Can I update my Trade Account details online?
Yes. Some details on your account can be updated, including contact details and address. Simply login to your account online before making any changes. Changes to your Toolstation Account will need to be made via the My Account section
of the Toolstation website once logged in.
Q. I’ve forgotten my password, how do I reset?
Go to toolstation.com/login and click the ‘Forgotten password’ link. Enter your email address and we will send a password reset link. Click the link and it will take you to a password reset page where you can fill in a new password.