Our Service Promise

When you buy from Toolstation, we want it to be as easy as possible for you. That’s why we’ve created our Service Promise – so you can order with confidence and trust.

Our Promise To You:

  • We welcome the chance to put things right.
  • We’ll acknowledge your concern immediately.
  • We’ll always listen, and do our best to resolve your issue.
  • You’ll get your own care executive assigned to help with your case.
  • We’ll investigate quickly and aim to give you a full response within two working days.
  • You’ll always be kept updated if further investigation is required.
  • We’ll learn from any concerns you share with us to further improve the way we work.


We want everything to be right, and you to be happy. If something hasn’t quite gone to plan, please let us know.

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