Branch Coronavirus (COVID-19) Risk Assessment and Control Plan
This Risk Assessment details the way in which Toolstation is managing the risks associated with operating in light of the Coronavirus (also called COVID-19) outbreak, via person to person proximity, and/ or surface contamination throughout operations. Toolstation operates a branch network which operates two models:
- V2 Click and Collect (no customer access branches)
- V3 Click and Collect (controlled customer access to branches and counters)
As the situation changes, we will evaluate our operation and make suitable amendments to the method of trading in the branches.
This assessment covers the following groups of people:
- Members of the public;
- External visitors; and,
- Suppliers drivers.
Toolstation is following the UK Government advice whilst respecting regional Government variations in relation to safe working during the Coronavirus outbreak and regularly reviews its position in light of any changes or advances in thinking. The business is supported by a team of competent Health and Safety professionals who are an integral part of our business and decision making process in relation to operational changes and the impact on safe working generally as well as in respect to Coronavirus.
Should anyone be concerned that our branches are not following the controls detailed in this Risk Assessment, they should in first instance raise it with the local Branch Manager who will record it on our Incident Reporting System and investigate the matter accordingly putting in place corrective action where necessary.
|Hazards / Potential Point of Transmission||Existing Company Controls|
|Risk of contracting COVID-19 whilst travelling to and from work||
Colleagues are encouraged to use their own private transport to get to work where possible. Consideration will be made locally on how colleagues will get to and from work. Branches will, where possible provide facilities to enable colleagues to walk, run or cycle to work.
Car sharing is avoided although it may be preferable to using Public Transport. In such cases keep windows open to allow natural ventilation and try to keep car sharing with the same people as much as possible.
|Risk of contracting COVID-19 from counter, warehouse and trade areas. This can be from physical contact, aerial transmission or deliberate acts of aggression from members of the public.||Branches set up in accordance our Essential service Click and Collect model (either V2 or V3 depending on Branch)
Colleagues are reminded to stay 2 metres away from each other in warehouse operations. Markings at till points to provide social distancing
Increased cleaning and disinfection methods in place to reduce risk of contamination.
We have modified the branch layout so there are a range of options to serve customers. Branches will transition to different trading methods when they are satisfied they can do it safely.
Branches will either trade from the doorway (V2) or from the internal counter (V3). Both models have controls around social distancing principally around 2 metre separation and restricted access. In V3 customer numbers in the branch are controlled by car park marshal
Wipe down desks and trade counters regularly – including credit card readers – with antibacterial wipes
Stop all non-essential visitors attending the Branch
Colleagues regularly washing hands for 20 seconds with soap and warm water
Colleagues briefed on avoiding touching their eyes, nose or mouth unnecessarily or when their hands are unclean
Cash payments ceased. Branches are only taking electronic payments
Colleagues will wear gloves whilst working. This will provide a degree of protection and limit the temptation for colleagues to touch their face and mouth
Branches have a single delivery from a 3rd party delivery provider who operates from one of our warehouses. The nature of our deliveries means that can be carried out by the driver without interaction with our colleagues. This enables us to keep social distance from the driver. Drivers using the welfare failicited will thoroughly wash their hands
Car Park Marshals (CPM) are in place to support ‘non contact’ ordering and help maintain social distancing. Depending on the model, the CPM can check stock, direct customers to catalogues queue and control access to the branch or queue.
Refund policy amended to avoid contact with clothes or items that require two person lifts
In busy periods, customers will be asked to wait in their vehicles
Any branches using V3 will have perspex screens installed on counter
No solo trading is permitted
Any colleagues returning to work should be given a full induction which includes our social distancing principles and any business unit safe ways of working guidance on our new operating models
Children are permitted to visit branches on the understanding that their parents will ensure they comply with social distancing principles. If these principles are not adhered to, the family will be asked to leave
Guidance on the use of facemasks and face coverings is in place and is in line with government guidance
Any workwear, PPE or other wearable products cannot be tried on
Where applicable, customers are briefed on social distancing principles on entry to the branch
Strict social distancing measures in place throughout all working areas. One workstation/ telephone/ desk policy in place. Systems are in place locally to ensure workstations are socially distanced. This is a blend of options including 2m distance, desks facing different directions or screens depending on the locals constraints. Desks cleaned before and after use.
Stop all non-essential visitors / contractors attending the site. Any essential visitors or contractors should have an induction which includes our social distancing principles and safe ways of working
Team briefings or meetings are held outdoors or in well ventilated rooms.
|Risk of contracting COVID-19 during movement of equipment requiring a 2 person, close proximity lift||No 2-person lifts within 2m of each other are to take place. |
Refund policy amended so products requiring two person lift cannot be accepted
|Risk of Covid-19 transmission from ineffective or poorly planned social distance systems||In locations where the site is shared between other parts of the Group or with other businesses, there are locally agreed social distancing principles with other tenants or occupants. These are regularly checked to ensure that they are being maintained. Poor practices is reported and escalated|
|Physical contact from handing over paperwork or from receiving returning goods||Receipts are provided electronically to customers. In the event of a customer insisting on receiving a receipt, we will print it and place it in a social distance location for the customer to collect
Returns policy has been amended in line with Covid-19 risk. This includes goods kept aside for 72 hours
|Reopening of locations following shut down period||Continual communication to colleagues during location shutdown/ furlough. Colleagues briefed on all changes to standard procedures in advance of return and confirmation that no one is displaying COVID- 19 symptoms, or has been in contact with anyone who has before returning.|
|Cleaning and disinfection||Full company guidance which is conversant with current UK Government and World Health Organisation guidance in place and communicated to all colleagues. This includes increased cleaning and disinfection of work areas, work and hireable equipment, vehicles and shared facilities.|
|Colleagues who are vulnerable or have underlying health issues becoming seriously ill due to contact with COVID-19 in work||Colleagues who are classed as “Clinically extremely vulnerable” or those living with someone who is “clinically extremely vulnerable”individuals should not be asked to return to the workplace. Where possible they should continue to work from home, or if this is not possible, they should be furloughed.|
|Transmission of virus from a person displaying the symptoms of COVID-19.||Colleagues who are displaying symptoms (namely high temperature or a new, continuous cough) do not attend work
If a colleague starts to display the symptoms at work, they must leave the workplace as soon as is possible and the branch must implement the ‘cleaning and disinfection post COVID-19 case’ protocol Signs displayed advising customers with the symptoms not to enter the buildings. Customers displaying symptoms will be respectfully asked to leave.
Colleagues returning to work following a period of self isolation due to displaying COVID-19 symptoms or being in contact with someone who has, are assessed prior to returning and monitored to ensure full recovery, are fit to resume normal activities and risk of passing infection to others is avoided.
Barriers and cones used to manage the customer journey. Perspex screens are used in V3
|Risk of contracting the virus from contractors or suppliers attending site||Where possible, deliveries are scheduled to avoid exposure to large crowds and rush hour
Where possible vehicle guides and or reminders on social distancing have been installed
Reusable delivery boxes used by suppliers or central distribution are regularly cleaned.
|Risk of transmission due to unavoidable contact between two people in a first aid emergency or fire/ emergency evacuation||Whilst our first aiders will never refuse to provide treatment, where possible, the first aider should provide a means of treatment (such as a plaster) to the injured person for them to self-administer. First aiders should, if possible limit their interactions with ill or injured colleagues to those who have serious conditions only.
Colleagues are encouraged to treat their own minor injuries. First aiders will limit their treatment of injuries to critical cases.
In an emergency, e.g fire or an accident. People do not have to stay 2m apart if it would be unsafe.
|Increase in existing ‘non COVID-19’ risks||Branches have evaluated their existing risk assessments in line with the expectations of social distancing principles to ensure there have been no additional risks created.|
From Friday 24 July, wearing a face covering will be mandatory in shops in England. This applies to all parts of our business in England and Scotland. This is in response to government guidance to limit the spread of the virus and helps give confidence to our customers and colleagues.
Face coverings must be worn by customers:
Entering our trade counter areas.
Face coverings must be worn by colleagues inside branches:
When stepping beyond the perspex screen at the trade counter i.e. onto the shopfloor