After Sales Support
Refund & Exchange Policy
- For all orders placed after, or in the 30 days prior to 24th March 2020 we will extend our 30 day money back guarantee
- This does not affect customer statutory rights, including if the goods are faulty or defective
- The 30 day money back guarantee for these orders will then resume when social distancing guidelines allow physical returns in branch to fully recommence
- We are currently not accepting returns for PPE due to hygiene constraints
- We’re sorry for any inconvenience this may cause
The following guide covers all you need to know about cancelling orders or returning products, please note your statutory rights are not affected by this guidance.
Returning an item that is not faulty
30 Day Money Back Guarantee
We hope that you won’t need to return anything to Toolstation, but if you do, we aim to make the process
quick, easy and efficient, so you can exchange or refund your purchase with confidence.
Here’s some helpful points to make your returns / exchange a smooth process, please note your statutory rights are not affected by this guidance:
- Take your unwanted, unused items to your nearest Toolstation branch in their original packaging
- Bring your receipt, invoice or order reference number
- Our staff in branch will check the items and confirm they were purchased in the last 30 days
- An exchange can then be made or a refund issued against the original method of payment
Alternatively you can contact our customer service team for advice: Contact Us
We are also able to accept returns by post to our warehouse, but unfortunately we are not able to arrange or pay for postage, and this would be at your own expense. The address to return to is: Toolstation Returns, Unit 2a. Express Park, Bridgwater, TA6 4RN. Original packaging and order number must be included. Our terms exclude the collection of unwanted goods.
Items delivered direct from the supplier cannot be returned to branch or the warehouse. To return these items please contact us to arrange for the item to be collected. A collection charge may apply.
Returning a faulty item
If an item is faulty and was purchased less than 30 days ago, please return to branch with the item and follow the returns process details above for an exchange or refund.
If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within 12 months of purchase. If we are unable to repair or replace the item(s) we will provide you with a refund. After 12 months, your statutory rights as a consumer will continue to apply. For more information regarding your rights visit the Which? Consumer Rights website.
Please note for faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.
If you are unable to return to any of our UK stores please Contact Us.
You may also return faulty items by post to our Warehouse. The address is Toolstation Returns, Unit 2a. Express Park, Bridgwater, TA6 4RN. Original packaging, all accessories and order number must be included. Postage charges will be refunded once the fault has been accepted.
Cancel an order
You are able to cancel your order at any time until the item leaves our warehouse for delivery.
We are required by law to provide this cancellation form, but you do not have to use it and you may find calling us is more convenient and quicker.
If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account used to place your order.
Your refund will be processed within 14 days of cancellation.
If your item has already left our warehouse, you can still get a refund by following the returns procedure above.
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