We want everything to be right and that you are happy. If something hasn’t quite gone to plan, let us know.
Our promise to you:
- We welcome the chance to put things right
- We promise to listen and to do our best to resolve with you
- Our customer care team will look after you, with a named Care Executive assigned to liaise with you until it is resolved
- We will acknowledge your concern immediately.
- We will investigate and aim to provide you with a full response within two working days. Where further investigation is required this may take a little longer and we will keep you updated throughout
- What we learn from concerns shared with us will be reviewed for our future ways of working