Cookie Policy

Toolstation is committed to protecting your privacy. We use cookies on this website and our app to enable visitors to have the best possible experience. We collect analytics information to find out things such as the number of visitors to the various parts of the website or app, and how our site or app is performing for our customers. We also use cookies to personalise content and services and to provide social media features. This cookies policy tells you more about our use of cookies and the choices you have. The information below provides further details about the cookies which are currently in use on our websites and app, and a description of the purpose of each of these cookies.

What are Cookies?

Cookies are small files that websites place on your computer, mobile phone, tablet or other device. They remember that you have visited the website before. They make it easier for you to maintain your preferences and they enable certain features of the website or app to work, such as the shopping basket. They may also tailor the information or adverts you see on the site or app. This is important to us because we want to make sure our website and app are as user friendly as possible, ensuring you have a good experience when browsing or purchasing.

In addition to the cookies managed by us and our service providers, some cookies are set by other companies which are part of wider advertising networks. The Toolstation website and app may use cookies from a list of known partners such as Google DoubleClick, Microsoft Bing, User Conversion, MediaIQ, Increasingly, Quantcast, Monetate, Redeye and Appnexus to provide you with advertising tailored to your preferences, both on this and other websites or apps. We are providing this information to you as part of our policy and to comply with the law relating to the use of cookies and other information storage technology operating on websites and apps.

Types of Cookies

Session cookies: these are stored while you’re browsing. They are deleted from your device automatically when you close your browser. Persistent cookies: these are saved on your computer or device so they don’t get deleted when you close your browser. We use persistent cookies when we need to remember who you are from one visit to the next, for example to remember your preferences.

Below are more details of the cookies used on our website and app.

Categories of Cookies

Strictly Necessary Cookies

These perform a variety of functions, such as keeping a visitor logged in to their account, retaining items in the shopping basket or if a quote is requested, ensuring information is displayed correctly on the website or app, and recording whether visitors have accepted the use of cookies. Part of this includes security cookies which help prevent attacks on the website or app, including attempts to steal the information a visitor enters on forms. They also help identify fraudulent activity.

Performance Cookies

These cookies record a visitor’s progress through a browsing session for problem solving and to identify errors in the use of the site or app that the visitor may experience. They also link a visitor’s actions with website/app usage and performance. Some cookies identify the visitor’s IP address, browser and device type. We use Analytics to assess how visitors use the website and app, to understand how visitors arrived (e.g. using keyword searches), to monitor how long visitors remain and when they return, and to control website traffic at busy times.

Functional Cookies

We use cookies to enable automated email services to work and to enable visitors to see the correct view of the website or app, for example if different versions are being tested. Cookies are also used for the management of orders, collections and deliveries. If the website/app offers product reviews, surveys, live chat facilities or videos, cookies will be used to manage this functionality.

Targeting Cookies

We use cookies to monitor how visitors to the website or app respond to adverts, and to ensure that adverts are targeted to the visitor’s preferences, both on this website/app and on other websites/apps. Cookies from Increasingly and Monetate enable related items to be shown when visitors search for products. Cookies from Redeye ensure marketing communications are relevant and monitor how customers respond to emails. They are also used to send emails in reaction to onsite behaviour i.e. reminders about items left in the shopping basket. Also if you select a store or location or indicate other preferences, a cookie will remember that information.

Social Media Cookies

Cookies track the products viewed by a visitor to the website or app, and may serve similar adverts on when the user visits their Facebook and Twitter page. Other cookies enable visitors to share or like items on our website or app using social media buttons.

How can I manage or remove Cookies?

By default only strictly necessary cookies are active, as this is necessary for the operations of the website or app. You can opt-in to other cookie categories (except strictly necessary cookies) by clicking on the “Cookie Settings” button, which will present you with multiple Cookie categories where you can click on the different category headings to find out more and change your default settings with the toggle button.

Within this, if you extend the Cookie category then you can see a list of cookies (first party and third party) which are active within that respective category. By choosing to “Accept” you allow Toolstation to use all the functionality of its Cookies and track as explained above in the Cookie Category table. By choosing “Reject” you disallow Toolstation to use all the functionality of cookies categories, except those categorised as Strictly Necessary Cookies. Once you have selected your choices, you can click “Confirm My Choices” to complete this process.

If you want to, you can manage or disable cookies from your browser and delete all cookies that are stored on your device. You can do this as often as you want to. To find out how to do this for your particular browser you can go to “help” on your browser’s menu or you can visit http://www.allaboutcookies.org/

What happens if I choose to disable Cookies?

You need to be aware that if you choose to disable cookies from your browser it may prevent you from taking full advantage of the Toolstation website, and you may not get the best user experience.

Policy reviewed March 2021

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