Mar 25, 2020

COVID-19 Update

Following the Prime Minister’s new COVID-19 guidance on the 23rd March, we decided to temporarily suspend trading and close our business while we established the best way to provide the essential services and products we supply to our customers who keep Britain sheltered, warm, dry and secure.

The safety of our people, our customers and the communities we serve will always be our number one priority. With that in mind, as well as being classified as an essential business, we have carefully considered how to reopen in a responsible way, so that we can continue to supply the trades who provide essential maintenance and services to keep our critical infrastructure maintained, secure and operational during this current crisis.


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In the short term we have opened a new service for our customers which harnesses our branch network and click and collect capabilities with a reduced range of essentials available to customers. Our branches will in effect become Essential Service Click and Collect Hubs based on the following principles:

  • Keeping our colleagues and customers safe and well and respecting stringent social distancing requirements is our number one priority – 2 metre rule enforced
  • No customers will be allowed into branches
  • Our available product range will focus on essential products required for the continued operation, maintenance and security of buildings and sites and their infrastructure
  • Our available product range will not require more than 1 person to lift

Please click here for more details on how to use this service and see below for opening times.

We have also re-opened our distribution centre with new social distancing measures in place to ensure that we can enforce the 2 metre rule for all colleagues at all times. Our available product range will focus on essential products required for the continued operation, maintenance and security of buildings and sites and their infrastructure. See below for the latest on our delivery service available.


Service Updates


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Delivery to home and site is now available but deliveries may take up to 2-3 Business Days. We have temporarily removed the Pre-12 delivery and Saturday delivery services.

Please note: all outstanding delivery orders placed up to midnight 23/3/20 are currently being processed, we will be in contact with an update on the order status in due course.


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Our phone lines are currently closed. We are working hard to get them open again. Visit our FAQ’s Page for more self help details or you can also email us at info@toolstation.com, although you may experience some delay with our response. If your enquiry is about an order already placed, please be assured these will be dispatched and will arrive within 3 business days.


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All branches are now operating as Essential Service Click & Collect Hubs click here and will open 7am-4pm Mon to Sat & 9am-4pm Sun. Any exceptions to this will be listed below.

We’re sorry for any inconvenience this may cause.


Branch Closures

Branch Open or Closed
Dumfries Closed
Isle of Wight (Newport) Closed
Lymington Closed
Reading Whitley Closed

Sunday Branch Closures

Branch Opening Hours Sat Opening Hours Sun
Barking 7am – 4pm Closed
Bicester 7am – 4pm Closed
Borehamwood 7am – 4pm Closed
Bournemouth 7am – 4pm Closed
Chadwell Heath 7am – 4pm Closed
Edmonton 7am – 4pm Closed
Folkestone 7am – 4pm Closed
Hereford 7am – 4pm Closed
Huntingdon 7am – 4pm Closed
Newcastle Denton 7am – 4pm Closed
Nuneaton 7am – 4pm Closed
Oxford Botley 7am – 4pm Closed
Perry Barr 7am – 4pm Closed
Slough 7am – 4pm Closed
Stirchley 7am – 4pm Closed
Stockport 7am – 4pm Closed
Taunton 7am – 4pm Closed
Wimbledon 7am – 4pm Closed

Refund and Exchange Policy

Due to the Government’s Social Distancing guidelines and the need to stay 2 metres away at all times we regret that we are currently unable to process any returns or exchanges in branch.

For all orders placed after, or in the 30 days prior to 24th March 2020 we will extend our 30 day money back guarantee. This does not affect customer statutory rights, including if the goods are faulty or defective. The 30 day money back guarantee for these orders will then resume when social distancing guidelines allow physical returns in branch to recommence.

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