Our Global Supply Chain Crisis Response

It’s no secret that the last few years have changed the world in ways we never could have imagined.

Disruption to supply chains has impacted many industries across the globe – and ours is no exception.

But we’re not here to make excuses, we’re here to fix the problem. That’s why we’ve been working hard to improve availability online and in our stores to reduce the impact on you – our customers.

Our Key Initiatives

Introducing the Toolstation app

Toolstation app showing in-stock toggle Toolstation app showing in-stock toggle

On the Toolstation app, we’ve added a toggle to ‘show products in stock’ – so you’ll only see products you can definitely get your hands on. Download our app today to instantly see availability at your local store, only view in-stock products, quick-buy in just a few taps, and speed up checkout with Apple Pay, Google Pay or a Trade Account.

Upgrading our website

If you’ve been a Toolstation customer for a while, you may have noticed our website has had a big upgrade over the last couple of years.

Now, you’ll find improved product recommendations, and alternative options offered to you if we don’t stock exactly what you’re after.

Investing in Next Business Day Collection and Delivery

We’ve invested in improving our Click & Collect and Delivery services – so if we don’t have what you want in stock near you, we’ll deliver it as soon as possible.

Have you tried our Next Business Day Collection? If what you need isn’t available for same day collection, you have until 7pm Monday to Thursday to place your order for collection the very next day. We’ll let you know when your order is ready to collect so there’s no hassle when you get to our stores, and we’ll hold your order for 14 days once it arrives.

And if you’d prefer to get things delivered, our Next Business Day Delivery gives you until 7pm Monday to Thursday, and 5pm on Sunday, for delivery before 6pm the following day.

Expanding our product range

Since 2021, we’ve added 3,500 larger and more specialist products to our range – all shipped directly from our network of trusted suppliers. Now, with over 25,000 products offered online, you’re more likely to find the tools you need to tackle any task.