For the second year running Toolstation has been named Which? 'Retailer of the Year 2017' in the annual Which? Awards, beating allbeauty, Apple, John Lewis and Richer Sounds to the coveted number one spot.
The highly sought-after Which? Awards recognise brands that go the furthest to satisfy their customers. Brands cannot nominate themselves. Instead, winners are selected according to Which? criteria. Assessments, lab tests and customer feedback are all used to select the shortlist of businesses that excel with the winners being chosen by a team of experts.
Toolstation impressed by having the highest customer score in the recent Which? High Street Shops Survey and topping the DIY category in the Online Retailer survey earlier in the year. It was recognised for keeping high standards even with rapid expansion during the year. Customer service of staff and great prices were particular points of praise.
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