Customer Services

click_collect-1-2Click & Collect/Call & Collect.

  • Check stock and save time by using our Click & Collect or our new Call & Collect service.
  • Order online or over the phone and collect in branch from 10 minutes.
  • To Click and Collect: Simply browse online, or on a smartphone for items to add to your trolley.
  • Ensure you check stock is available at your chosen branch using the stock availability drop down list on the product page or in your trolley.
  • Check the branch opening hours to ensure you have sufficient time to collect (order must be placed at least 10 mins before closing time for same day collection or it will be available when the branch opens the following day).
  • Proceed to the checkout, select the Click & Collect option and choose your branch from the drop down list.
  • Check for the green confirmation message and continue to payment.
  • Confirm your order and collect in branch from 10 mins later.
  • Alternatively give us a call for free to place your order and collect in branch from 10 minutes later on 0808 100 7211
  • If we have your mobile number, we'll send you a text when your order is ready to collect.
  • If items are not available for same day collection place a separate order before 8pm Mon-Sat (4pm Sun) and you can collect Next Business Day after 3pm.