Toolstation tops the 2016 Which? Retailer of the year 2016
Toolstation has been named Which? 'Retailer of the Year 2016' in the 10th annual Which? Awards, beating John Lewis, AO.com and Liz Earle to the coveted number one spot.
The highly sought-after Which? Awards recognise the brands that go the furthest to satisfy their customers. Brands cannot nominate themselves. Instead, winners are selected according to Which? criteria. This includes excellent customer service, value, innovation and improvement.
Toolstation scored five stars in almost every category of the High Street Shop judging criteria. Which? Retail expert Alice Rickman commenting that: "DIY stores are rarely pioneers in this category, but Toolstation is ticking all the boxes for customers, whether they are visiting one of its stores or making an online purchase."
In quizzing more than 10,000 people for what is one of the nation’s biggest high street shopping surveys, Which? heard customers praise of Toolstation’s pricing, ease and convenience, recording comments such as "Top-notch service, made to feel important, good prices, stuff normally in stock."
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