Customer Services

Buying from us

Easy OrderingSupported cards: Visa, MasterCard, PayPal and American Express

Online

Online
  1. 24 hours a day
  2. Secure ordering
  3. Manage your account
  4. Check stock for branches
Paypal accepted online

Branches

UK
  • Mon-Fri 7am - 7pm
  • Sat & Bank Hols 7am - 7pm
  • Sun 9am - 4pm

Some branches are open longer. Click here for details.

Mobile

Mobile
  1. 24 hours a day
  2. Check stock for branches
  3. Quick shop in branches
  4. Secure ordering
  5. Branch locator

Phone

PhoneCall free 0808 100 7211

MobileMobile friendly 0330 333 3303

  • Mon-Fri 7am - 8pm
  • Sat & Bank Hols 7am - 7pm
  • Sun 9am - 5pm

Calls may be monitored for training purposes.

Ordering Online

Home Page - Return to our home page when browsing by clicking on the Toolstation logo at the top of the page.

Navigation - Navigate to the category or sub category required by using the navigation bar at the side of each page. You can also search our site by description, item number or keyword using the search bar. For other services or information the navigation menu at the bottom of each page can be used.

Adding a product to trolley - Simply click on the "+" button to add to trolley. Doing this multiple times will add further units to your trolley. You can remove items from your trolley either by clicking on the "-" button, clicking the "trash" button or editing in the trolley.

Quickshop - If you have already chosen the part numbers for your order, go to your trolley and enter the part numbers in the "Add to your trolley" section.

Stock Availability - Check stock availability for the product you are browsing by selecting the delivery option or the branch you wish to check from the drop down box on the right of the page. The number of products available will be shown for each part in the line listing.

Trolley - You can check stock availability for delivery or at your local branch using the drop down box on the right hand side. When you have completed your trolley, proceed to Checkout where you can select delivery or collection and use a promo code if you have one.

Checkout - To be able to checkout from Toolstation.com, you are required to sign in or register (click for details). Once logged in, select your delivery address & service (click for details) or select the Click & Collect from 20 minutes option (click for details).

Payment - The secure payment process is straightforward and we accept most forms of credit or debit card (click for details). You can also choose to pay via Paypal when ordering via our website.

Order Confirmation - Once your payment has been successfully processed you will be directed to the Order Confirmation screen. This will confirm your unique order reference number along with details of your order, this will also be emailed to you.

Click & Check - Once stock has been checked in your trolley you can click on the Quick Trolley button to request your saved trolley code. This code can be used in any branch or over the phone and this will automatically add all the selected part codes to your order (click for details).

Ordering via our mobile site

This is the same process as our standard website.

Ordering in branches

Choose products - Pick up a copy of our catalogue from the branch or browse from one of the large Catalogues on the browser stations. Note the 5 digit part numbers on the order form and take to the counter.

At the Counter - A member of the team will take your order details and once confirmed will pick your order. If more items are required than the stock level available then these can be ordered before 7pm (Sunday 2pm) your order will usually be delivered on the next business day by 6pm. Alternatively you can choose to collect your items from the branch on the next business day after 3pm.

Payment - We accept cash and most credit or debit cards (click for details) and an invoice will be printed to complete the order.

Click & Collect - You can also browse online or on your smartphone before visiting the branch and check stock. If items are available, you can proceed to the checkout and select the Customer Collection option. Choose your branch from the drop down list and check for the green confirmation message before continuing to payment. Confirm your order and collect from the branch from 20 minutes later. If items are not available for same day collection, then place a separate order before 8pm (Sunday 2pm) and you can collect Next Business Day after 3pm.

Ordering over the phone

Choose products - Make your selection from our catalogue noting the 5 digit part numbers for the products you wish to order.

Call us - A member of the team will take your order details and once confirmed will confirm your delivery or collection options.

Payment - We accept most credit or debit cards (click for details) and this will be processed in a secure manner.

Click & Check - You can also browse online or on your smartphone before phoning to check stock for each part you require. Use the Quick Trolley button on the Trolley page and note your code. Quote this code to our team when you phone to avoid the need to read out all of your individual part numbers.

You can order by calling FREE on 0808 100 7211 from a Landline or on 0330 333 3303 using mobile inclusive minutes. Our UK Call Centre is open 7am to 8pm Monday to Friday, 7am to 7pm Saturday & Bank Holidays and 9am to 5pm on Sunday.

Customer Service

Within 30 days of receipt, any unused item can be returned at your expense for a full refund. Bring it to any of our UK branches, or contact our Customer Service team on info@toolstation.com, Freephone 0808 100 7211 or Mobile Friendly 0330 333 3303 for advice. Original packaging, all accessories and order number must be included. Our terms exclude the collection of unwanted goods.

In the event of a dispute, you may access the European Commission's Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/

Age Restrictions apply to some products; these products are flagged as "Age restricted (18)" under "Additional information" and we may occasionally have to ask for proof of age before despatching an order.

Sometimes, products have to be substituted with alternatives, of equal or higher quality; these may differ in detail from their catalogue image.

Prices are quoted inclusive of VAT.